Questions & Answers

Q: QuestionIs there a warranty on the hearing aids?

• A:Answer The manufacturer's warranty for parts on these hearing aids is 12 months.

Q: QuestionWhat types of ear tips are included with the hearing aids?

• A:Answer The Go Prime OTC Hearing Aids include dome ear tips.

Q: QuestionHow long does it take to fully charge the hearing aids?

• A:Answer It takes 3 hours to fully charge the hearing aids.

Q: QuestionIF THE HEARING AID DOES NOT WORK FOR ME, CAN I RETURN IT FOR A REFUND?

Asked 3 years ago by PEDRO.

• A:Answer I just tried to return these at a Best Buy store and was told I need to return them directly to GoHearing even though I purchased them on October 21, 2022 and today it's only October 30, 2022.

  Answered 3 years ago by lilcam2027

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Q: Questionis this bluetooth compatible? will it stream calls and music on my iphone 12

Asked 2 years ago by kay.

This question was asked about the related product: Go Hearing - Go Ultra OTC Hearing Aids - Gray

• A:Answer Hi, Kay, yes our Go Ultra OTC hearing aids stream music and phone calls. The Go Ultra hearing aids are compatible with phones that support Android 7 and above as well as iOS 13 and above. The Bluetooth version of the phone should be 4.0 and above.

  Answered 2 years ago by Go Hearing Team

  
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Q: QuestionIs this model for moderate to severe hearing loss?

Asked 3 years ago by Onesidedray.

• A:Answer Hi there, thank you for reaching out. Go hearing aids are best suited to individuals with mild to moderate hearing loss.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionWhere are the specs? Warranty? Return time?

Asked 3 years ago by Kay.

• A:Answer Hi Kay, you get a 1 year warranty with these hearing aids plus a 60 day trial period through Best Buy. Should you purchase these hearing aids from Best Buy, either online or in store, please reference their return policy for further details.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionIt says "Battery Life Provided by Recharging Case" is 180 hours, and that the battery is not replaceable. Does that mean after 180 hours you have to toss them?! It seems ridiculous that that would be the case, but maybe that is why they are so cheap.

Asked 3 years ago by rechargeablecase.

• A:Answer Hi there, luckily that is not the case. By charging your hearing aid carry case once you're able to charge your hearing aids up to six times before you need to recharge the hearing aid case. The hearing aids, once fully charged, can last up to 30 hours per charge.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionDo these connect to a cell phone through an app ?

Asked 3 years ago by Anonymous.

• A:Answer The Go Prime hearing aid has no app connectivity.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionHow well do they fit?

Asked 3 years ago by BettyB.

• A:Answer They have several different sizes of plastic ear buds, so you can choose the size that fits in your ears.

  Answered 3 years ago by ElffanVerified Purchase

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Q: Questionare these fda approved.

Asked 3 years ago by bassgas.

• A:Answer Hi, bg, our Go Prime hearing aids are FDA-compliant.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionCan the frequency response of these devices be specifically tailored to equalize the particular deficiencies in the user's hearing? I am not referring to the preprogrammed settings. If so, how without an app to connect to the devices?

Asked 3 years ago by DrKerry.

• A:Answer Hi DrKerry, the frequency response of the devices has been preset per the listening program. Unlike self-fitting hearing aids, these devices can only adjust the volume and not the frequency response or treble and base. The different listening programs are adjusted to accommodate a variety of different configurations of hearing loss and can be accessed on devices. These devices have no app connectivity.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionHow many microphones does a single Go Prime OTC hearing aid have? That is to say, how many microphones per ear.

Asked 3 years ago by Budson.

• A:Answer There is one microphone in each hearing aid.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionWhat are the preset programs and what do the do?

Asked 3 years ago by BBBB.

• A:Answer Hi BBBB, that is a very good question. The volume/program button has 2 functions on your hearing aids: - It can adjust the volume of your hearing aids; - It can give you access to different listening programs/settings. When used as a program control, you will have access to 3 different programs/settings.

  Answered 3 years ago by Go Hearing Team

  
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Q: QuestionI have a 92% hearing loss in my left ear and a 90% loss in my right ear so that very high will these work for me

Asked 1 year ago by Trish.

This question was asked about the related product: Go Hearing - Go Ultra OTC Hearing Aids - Gray

• A:Answer Hi Trish, thank you for your question. OTC hearing aids are designed to help adults with mild-to-moderate hearing loss. Adults with severe hearing loss and children under the age of 18 should not use OTC hearing aids. You can, however, take our free online hearing test on our website to determine whether OTC hearing aids will be the right option for you. If you have any questions please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist.

  Answered 1 year ago by Go Hearing Team

  
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Q: QuestionDoes the programing of these OTC hearing aids allow for fine-tuning of the hearing aid and adjust the frequency settings? or do you just have to deal with what is already programed into them?

Asked 2 years ago by Frequencey.

• A:Answer Hi, Our Go hearing aids come with preset settings. They are not self-fitting or adjustable OTC hearing aids that work with an app.

  Answered 2 years ago by Go Hearing Team

  
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Q: QuestionHow do I know what size hearing aid I would take?

Asked 2 years ago by Anonymous.

• A:Answer Hi, our Go Prime OTC hearing aids come with a toolkit which has a measuring tool to help you get the right fit and size.

  Answered 2 years ago by Go Hearing Team

  
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Q: QuestionAre these true hearing aids or basically amplfiers? If so, what are the programmable frequency ranges? Also, what is the battery life while using bluetooth?

Asked 2 years ago by Frank.

This question was asked about the related product: Go Hearing - Go Ultra OTC Hearing Aids - Gray

• A:Answer Hi, Frank, the Go Ultra OTC devices are digital hearing aids that amplify sounds in the range of 210 Hz to 5800 Hz. The battery life will depend on how often you use the streaming function on your devices. Without streaming the batteries can last ≥ 20 hours. Connected to Bluetooth, but not streaming it can last ≥ 8 hours. Streaming of calls, music, or media can last ≥ 2.5 - 3 hours. The hearing aids can be fully charged within 2 to 3 hours.

  Answered 2 years ago by Go Hearing Team

  
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Q: QuestionCan you just wear one of the hearing aids in the ear that doesn’t hear as well or do you absolutely need to wear both of them?

Asked 2 years ago by BMarie.

• A:Answer Hi, BMarie, no, but by wearing a hearing aid in each ear, you will have far better sound quality than if you wear only one hearing aid. Your ability to locate where sounds are coming from will also be improved.

  Answered 2 years ago by Go Hearing Team

  
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