A:Answer Hello there, RV! Thanks for your inquiry. Refurbished products may show minor cosmetic imperfections. These devices are thoroughly inspected to ensure they operate like new devices, and have been tested to make sure there are no mechanical or software issues. We encourage you to contact your retailer for inquiries. But for help with the features of the device, feel free to visit us here: https://support.google.com/googlenest/gethelp
