Questions & Answers

Q: QuestionI deleted my camera from the app to reinstall and now it will not connect to my wifi/router. Is the camera shot? How do I get it to connect? I've followed all the steps and the light will not turn blue to continue setup.

Asked 2 years ago by AnnS.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Hi there, AnnS. Thank you for asking about your Nest Cam (battery). If you've already tried restarting or turning off and unplugging your router, smartphone and the Nest Cam itself for 30 seconds, then we recommend trying the troubleshooting steps below: - Factory reset the camera: This will erase all settings, including the Wi-Fi connection. - Check network settings: If your Wi-Fi network has a hidden SSID or uses guest network mode, ensure you're entering the correct information during setup. Additionally, confirm your network uses WPA2/WPA3 security protocol and not WEP or WPA, which Nest cameras don't support. - Disable temporary network interference: Try turning off other Wi-Fi devices and Bluetooth connections nearby that might interfere with the setup process. If you need further assistance, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan I use the camera without the subscription?

Asked 2 years ago by LawrenceC.

• A:Answer Hey there, Lawrence! Thanks for your interest. Yes, the Nest Cam (battery) comes with 3 hours of event video history, and you can stream live video for free in the Google Home app. However, you’ll need a Nest Aware subscription to receive advanced features. Learn more about what you can get with the Nest Aware here: https://support.google.com/googlenest/answer/9233159

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan an extension cord be used if a plug is not nearby?

Asked 3 years ago by Poindexter.

• A:Answer Hi there, Poindexter! No, we don’t recommend using an extension cord. To ensure the safety, security and protection of both Nest Cam (Battery) and the cable that you will use, especially if you will place it outdoors, it’s always a better option to use the Nest Cam Weatherproof cable instead. You may reach out to Best Buy support for help with the availability of this accessory.

  Answered 3 years ago by Nest Support

  
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Q: QuestionI would like to install a camera above my detached garage. Is there a limit fir the distance from my router to the Google camera? Do I need a wifi extender?

Asked 4 years ago by Mike.

• A:Answer Distance isn’t a limitation of the camera. It is all up to how you have your wireless network designed. If you can’t get good speed tests from your cell phone in that location then the cameras aren’t going to have good connection either. Every home or location is different and it is impossible for someone to give you specifics on your configuration. However like I said test the internet speed with your cell phone in that specific location and if you can’t get good speeds on your phone then yes you will need a wifi extender.

  Answered 4 years ago by CamGuyVerified Purchase

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Q: QuestionCan I view the Nest Cam Battery video feed on my Google Home Hub and Nest Hub Max like I can with the Nest Hello Doorbell? I really hope so, or it's a dealbreaker for me until I can.

Asked 4 years ago by phoenix1172.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Definitely! You can stream Nest Cam (Battery) to a smart display, like Nest Hub or Nest Hub Max, and view your security video feed. To learn more, check out this help article on our support page: https://support.google.com/googlenest/answer/7529598

  Answered 4 years ago by Nest Support

  
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Q: QuestionIs the included power cable weatherproof like the optional longer cables?

Asked 4 years ago by Robb.

• A:Answer NO.

  Answered 4 years ago by KaibilVerified Purchase

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Q: QuestionI already have a Nest aware subscription. Will these cameras be able to be added to my account?

Asked 4 years ago by pmarz.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Yes, if you’re planning to add the new camera to a Home structure with an existing Nest Aware (2nd gen), the Nest Aware plan will apply to every camera on a given Home structure. Nest Aware (2nd gen) offers a whole home subscription that includes all Nest Cameras, Nest Hello and Google Home and Nest speakers (US only) and displays (US only) in your home.

  Answered 4 years ago by Nest Support

  
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Q: QuestionPrevious reviewers are saying it's not compatible with the Nest App that my current doorbell and outdoor wired camera is on. Is this true? Can I integrate this camera with my Nest App and other cameras?

Asked 4 years ago by JG.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Unfortunately this camera is NOT compatible with the google Nest app which to me is a huge disappointment. You have to use the Google "Home" app which does not work with a PC. So you can't even see the camera's output on a PC, which you obviously can with their other cameras.

  Answered 4 years ago by AlanD963

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Q: QuestionIf I were to by 6 of them will they all work under the same account and app?

Asked 4 years ago by PS5s.

• A:Answer Yes, you will be able to scroll and see all the cameras in 1 account from Nest. If you plan to buy 6 of them, Google is giving you a price discount right now directly from their Google store. A 6 pack on Google is selling for $596.00 as of 8/20/21.

  Answered 4 years ago by Moes

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Q: QuestionI plan to use the new Nest Camera Battery on wired power 24/7 (for streaming). The built-in battery will eventually go bad (as all batteries do). Will the camera still operate on wired power with a bad battery or will the battery need to be replaced?

Asked 4 years ago by NNNN.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Nest Cam (battery) comes with a built-in rechargeable battery and is not replaceable. You can keep it hardwire, but we recommend contacting our support team if you experience any power or battery related issues by visiting our help page: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: QuestionWhen will this camera be available and how does it compare with Nest Cam IQ outdoor. Is it a direct replacement?

Asked 4 years ago by Montanero.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer We recommend contacting BestBuy to check product release and availability on their site. Also, Nest Cam (battery) is not a replacement for Nest Cam IQ Outdoor since it shares both similar and upgraded features, and that it can be set up for indoor and outdoor use.

  Answered 4 years ago by Nest Support

  
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Q: QuestionWhat is the expected battery life on these cameras?

Asked 4 years ago by Jerryboree.

• A:Answer Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios: Busy: About 1.5 months battery life (about 20 - 25 recorded events per day) Typical: About 3 months battery life (about 9 - 12 recorded events per day) Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

  Answered 4 years ago by Nest Support

  
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Q: QuestionHow many power cables come with the 3 pack?

Asked 1 week ago by Dellen.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Hi there, Dellen. The 3-pack option of the Nest Cam (Battery) comes with one power cable.

  Answered 1 week ago by Google Team

  
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Q: Questionif replacing an exsiting google camera can i just remove old camera and install new camera on existing connection and then add camera to google home

Asked 1 month ago by Anonymous.

• A:Answer Hey there. Yes, if you're replacing the same Nest Cam (Battery) it should be a simple swap. If you need any additional help, talk to us here: https://support.google.com/googlenest/gethelp

  Answered 1 month ago by Google Team

  
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Q: QuestionIf I purchase 2 cameras what would the approximate monthly monitoring fee?

Asked 2 months ago by Mikey.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Hi there, Mikey.The cost of Google Home Premium is not affected by owning two Nest Cam (Battery) devices. The cost of subscription varies depending on whether you choose a monthly or yearly plan. Here’s a link with further details: https://support.google.com/store/answer/9396337 While you don’t need a subscription to use the device, having it unlocks additional features such as continuous video recording, person detection, and more. Here’s a link with more benefits: https://support.google.com/googlenest/answer/9233159?hl

  Answered 2 months ago by Google Team

  
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Q: QuestionCan I leave the camera plugged into a 110/120 outlet rather than charigng it several times throughout the year?

Asked 3 months ago by SecurityGuy.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Great question, SecurityGuy. Yes, you can plug the Nest Cam (Battery) into an outlet to get continuous power. Here’s a link with more details: https://support.google.com/googlenest/answer/10481582

  Answered 3 months ago by Google Team

  
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Q: QuestionCan you install this in a birdhouse to watch the nest?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer If you run power to the birdhouse yes.

  Answered 3 months ago by AlexanderMVerified Purchase

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Q: QuestionDo the solar panels work to keep these cameras charged?

Asked 4 months ago by ChaCha.

• A:Answer Hey there, ChaCha. Yes, the Nest Cam (Battery) can be hooked up to a solar panel and charge the battery.

  Answered 4 months ago by Google Team

  
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Q: QuestionAll I want is to be able to check snow accumulation at my country house by wi-fi when I turn it on. Not security or motion detection. Can be hard wired.

Asked 4 months ago by RAB.

This question was asked about the related product: Google - Nest Cam Indoor/Outdoor Wire Free Security Camera - Snow

• A:Answer Hi there, RAB. Yes, you can plug the Nest Cam (Battery) into an outlet to get continuous power. Here’s a link with more details: https://support.google.com/googlenest/answer/10481582

  Answered 4 months ago by Google Team

  
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