Questions & Answers

Q: QuestionDoes the camera tell the approaching person they are being recorded?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Hi there! Thanks for reaching out! That's a great question. Unfortunately, the feature you mentioned isn't currently available for those specific camera models.

  Answered 1 year ago by Nest Support

  
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Q: QuestionI'm getting the wireless version and adding it to my "Google Home". I really don't need them to work or record when I'm at home in my office. Is there a way to have the camera only work/or turn on when I'm away and the house cleaners are in my home?

Asked 1 year ago by DavidW.

• A:Answer Yes, when you add them to Google home you can create a automation so when you leave your house they will turn on. Either by location trigger or setup a "hey Google goodbye"

  Answered 1 year ago by GameNerd

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Q: QuestionHow do you recharge the battery in the Nest Cam? Thanks.

Asked 1 year ago by Laurie.

• A:Answer Very simple, you just pull the camera off the strong magnetic bass and charge it with the charging cord that’s provided. Just like your charging your cellphone

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Questionwhat range in feet does motion sensor work

Asked 1 year ago by galo.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer 30 Ft.

  Answered 1 year ago by MirnaV

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Q: Questioncan these be connected to ethernet cable and powered by it as well?

Asked 1 year ago by ethernet.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer No they are completely wireless

  Answered 1 year ago by KarenC

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Q: QuestionMy Google home app does not want to open my camera feed. Is this a modem issue? The cameras are connected but the app doesn't want to open the feed. What would happen if I uninstall the app and reinstall the app. Would I have to reconnect my cameras?

Asked 1 year ago by AnnS.

• A:Answer I would contact customer service before doing that

  Answered 1 year ago by Jimw

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Q: QuestionIs next home camera able to work with ADT

Asked 1 year ago by Rh45.

• A:Answer Yes, but you need to add the camera to your profile

  Answered 1 year ago by WilliamH

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Q: QuestionCan I set a time on the motion sensors. Ex: To motion sense from 4pm to 7am?

Asked 1 year ago by Jeff.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Yes, you can set routines.

  Answered 1 day ago by DavidL

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Q: QuestionDo you have to pay a monthly subscription to have video recording saved for 30 days? Or does this come with storage included in purchase price?

Asked 1 year ago by Jason.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer You need a monthly subscription it's $30.

  Answered 1 year ago by 123xyzVerified Purchase

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Q: QuestionIf power goes off will the camera still record if someone comes in my apt

Asked 1 year ago by Anonymous.

• A:Answer Hey there! Thanks for your interest! The Nest Cam (battery) can run on battery alone, and can record for one hour when the power goes out. It also has a local storage fallback that allows it to record videos for up to one hour without Wi-Fi. Visit this link to learn more: https://support.google.com/googlenest/topic/9361794

  Answered 1 year ago by Nest Support

  
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Q: QuestionHow much for a monthly subscription for I cloud storage?

Asked 2 years ago by John.

• A:Answer I pay eight dollars a month for the google nest aware it makes it hold footage up to 30 days. You can download the clips in that tome afterward theyre gone

  Answered 1 year ago by JonathanP

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Q: QuestionWill this Nest camerarun from a hotspot instead of wifi?

Asked 2 years ago by Lou.

• A:Answer Mine is currently being ranboff a Verizon 5G Home connected device

  Answered 1 year ago by Yezus

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Q: QuestionHi I'm looking for wireless cameras that I can use on my laptop. Windows 10 or 11. Thank you

Asked 2 years ago by Cj.

• A:Answer The software needed to view the video is all on the Google Home platform. This would be accessible on a Windows Laptop.

  Answered 1 year ago by YezusVerified Purchase

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Q: QuestionIs it compatible with Alexa?

Asked 2 years ago by Gipp3000.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Hey there, Gipp3000! We appreciate your inquiry! The Google Nest skill for Amazon Alexa works with the Nest Cam (battery), so you can show your Nest camera's live view on Alexa devices with a display. Learn more using this link: https://support.google.com/googlenest/answer/9325080

  Answered 2 years ago by Nest Support

  
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Q: QuestionIs there a manufacturer”s warranty for refurbished Google indoor outdoor battery cameras?

Asked 2 years ago by Teenie.

• A:Answer Hey there, Teenie! Thanks for your interest! We encourage you to contact your retailer to inquire about their warranty policy for refurbished products. For questions about the features of the camera or other concerns, you can contact us anytime here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: Questionhow do i change wi-fi networks without qr code, can't find it in settings

Asked 2 years ago by Anonymous.

• A:Answer Hi there, thank you for your question. No, you will need the QR code to re-pair your Nest Cam (battery) with your Wi-Fi network. When you scan the QR code, it will provide the app with all the necessary information to connect your Nest Cam to your Wi-Fi network. If you have additional questions, please don't hesitate to contact us on our Google help page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionDoes the google cameras have thermostat to check temperature if used indoors?

Asked 2 years ago by Thermostat.

This question was asked about the related product: Google - Nest Cam 3 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Hi there! Thanks for your inquiry. Nest cameras don’t have temperature sensors that determine the current temperature or ambient temperature in a room. Learn about different Nest cameras and find out which device will work best for you here: https://support.google.com/googlenest/answer/9259110

  Answered 2 years ago by Nest Support

  
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Q: QuestionWe bought a home with a nest camera. Can we transfer it to our name and get it on our phone?

Asked 2 years ago by Jim.

• A:Answer I believe you would need to do a hard factory reset and reconnect to your account. This should remove all previous users.

  Answered 2 years ago by Megamovers

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Q: QuestionI will likely have this plugged in, if I lose power will the camera automatically switch over to battery for continued recording? Seen others that have to be toggled and not used as a backup.

Asked 2 years ago by MrMAC.

• A:Answer Hey there, MrMAC! Thanks for your interest! You can plug your camera to a power outlet with the included power adapter for continuous power. However, the included power adapter is not weatherproof and not intended for outdoor use. We suggest using a compatible weatherproof cable (sold separately). Contact your retailer for inquiries. Also, the Nest Cam (battery) has a local storage fallback that allows it to record videos for up to one hour without Wi-Fi. For battery-powered cameras and doorbells, it can also record for one hour when the power goes out. Visit this link to learn more: https://support.google.com/googlenest/topic/9361794

  Answered 2 years ago by Nest Support

  
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