Questions & Answers

Name: Google - Nest Secure Alarm System with Nest Cam Outdoor
Brand: Google
SKU: 6080401
Price: 498.99 USD
Rating: 4.5 (265 reviews)

Google - Nest Secure Alarm System with Nest Cam Outdoor

Model:: B01234-US; |
SKU:: 6080401

User rating, 4.5 out of 5 stars with 265 reviews.

Highly rated by customers for:

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Page Showing 21-35 of 35 questions

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QuestionIs there emergency services connected to the system
Asked 6 years ago by Bigdawg1979.
- Answer No but you can set up monitoring as an extra option and pay for it.
  Answered 6 years ago by BigDaddy
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QuestionWhat’s the cost of installation
Asked 7 years ago by Erica.
- Answer Do it yourself, it’s vey easy. Watch the videos online .
  Answered 7 years ago by QueenBee
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QuestionCan you arm/disarm remotely without the Moni subscription? Also is there a 1 year parts warranty?
Asked 7 years ago by Anonymous.
- Answer You can remotely monitor and control the Nest Secure directly through your smart phone using the Nest app without a subscription to Moni 24/7 monitoring services and the Nest Secure comes with a 2 year warranty.
  Answered 7 years ago by Nest Support
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QuestionIs it possible to use it in other countries and support other internet and cell phone companies?
Asked 7 years ago by Ecalatay.
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QuestionSo if a person breaks into your home they will be given 30 seconds to smash the device, which is normally right next to the entrance, making the device do...nothing? Will it at least notify of movement in the app before then?
Asked 7 years ago by sure.
- Answer Yes it does notify you immediately...
  Answered 7 years ago by try2kechup
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QuestionIs there no mode with "no entry delay" when at home in sounding the alarm and notifying the monitoring center? I can't believe at this oversight if this is true - I came very close to buying this over my front point system, but I must pass otherwise.
Asked 7 years ago by SP.
- Answer No, there is no mode that has "no entry delay". Because of this, we ended up hiding our Nest until behind candles and a bunch of other decorations so anyone coming in might have a hard time finding the Guard unit. We wouldn't hide it if the Nest Guard just stayed quiet before the siren goes off, but it keeps telling you that you have x minutes to disarm the alarm. They definitely need a zero delay option.
  Answered 7 years ago by KvG347
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QuestionI was about to purchase the system and 5 cameras until I saw that there is a 30 sec minimum delay before the alarm goes off, which makes zero sense to me. Based on other similar feedback, is this at least something Nest is considering changing?
Asked 7 years ago by Mark.
- Answer The 30-second delay is designed to help minimize false alarms, which are one of the most common complaints about alarm systems from system owners and law enforcement. Approximately 98% of alarm activations are false, and the majority of false alarms are caused by family members when they are entering or exiting their home. As an example, the ANSI/SIA CP-01 standard recommends a minimum delay of 30 seconds when the system armed while someone is at home. This lets another family member come home and open the door without instantly setting off the alarm. With that said, Nest understands your concern and we continually look for thoughtful ways to improve our products while meeting the diverse needs of the people who use our products.
  Answered 7 years ago by NestSupport
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QuestionDoes this include free installation by the GEEK squad with purchase?
Asked 8 years ago by Installation.
- Answer I'm not sure but I doubt you would need it. The nest app walks you through installation step by step with pictures and animation. It was super simple to set up.
  Answered 7 years ago by Jsblpost
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QuestionI own 4 nest cameras already. I'm assuming I can integrate them into this even though they aren't nest IQ? Can I pick and choose which ones I want 24/7 recording on? Is it only paid by the year or can it be monthly for that service like I do no?
Asked 8 years ago by Cameras.
- Answer Hi they should all work together but there are additional features that you get with the IQ one, you can pick witch once you record on, I have 5 cameras and I only record on 3 of them the others just send an e-mail when they detect motion and I can just take a look.
  Answered 7 years ago by Einardk
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QuestionCan the Nest Detects be set to sound the alarm immediately when a door is opened or must there be a Heads Up warning first?
Asked 8 years ago by monkeyman.
- Answer When the Nest Secure system is set to Home and Guarding or Away and Guarding, there will be a heads up followed by a countdown before the alarm sounds. This countdown is customizable and you can select a time frame anywhere from 30 seconds up to 5 minutes. More details here: https://nest.com/support/article/Learn-about-Nest-Secure-alarm-levels-Home-and-Guarding-Away-and-Guarding-and-Off
  Answered 8 years ago by NestSupport
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QuestionI’m considering this system for my Cabin. But the power goes out temporarily, a few times per month. There isn’t good cellular service up there. But we do have a land line. Are the options for maintaining connectivity if sustained power outage?
Asked 8 years ago by Frank.
- Answer That is just crazy. When you're at home asleep, the alarm should immediately sound without a "Heads Up" countdown. You can't hear the countdown warning across your house. It is this feature which is the sole reason I am not buying this system. Hopefully this will soon be fixed with a software upgrade.
  Answered 8 years ago by Anonymous
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QuestionWill there be an option for third party monitoring and police notification?
Asked 8 years ago by Jaman.
- Answer 24/7 professional monitoring by MONI, which will include cellular backup, will be available later this year as a subscription service. Starting at $24.99 a month with a three-year agreement or $34.99 a month with no long-term agreement. You can sign up to be the first to know when professional monitoring is available and get the latest pricing info at mymoni.com/nest.
  Answered 8 years ago by NestSupport
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QuestionIs your credit card charged immediately or when it is ready to ship?
Asked 8 years ago by Kenmo.
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QuestionMy cell phone has Wi-Fi. Do I still need to have a router and Wi-Fi service in my home to use this product?
Asked 8 years ago by FrankieBaby.
- Answer In order to ensure that your Nest Secure system remains connected to WiFi 24/7 to send you alerts, you’d need a router in the home with WiFi capabilities. There will also be an optional cellular backup service you can purchase for $5 a month in case WiFi is lost. More details here: https://nest.com/support/article/Learn-more-about-cellular-backup-for-Nest-Secure Additionally, 24/7 professional monitoring by MONI, which will include cellular backup, will be available later this year as a subscription service. Starting at $24.99 a month with a three-year agreement or $34.99 a month with no long-term agreement. You can sign up to be the first to know when professional monitoring is available and get the latest pricing info at mymoni.com/nest.
  Answered 8 years ago by NestSupport
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QuestionDoes Nest plan on adding an update to have the alarm sound at the very moment a door or window is opened when set to Home & Guarding? Most will not hear the 30 sec countdown, & phones are usually set to silent at night. An instant alarm could save a life!
Asked 8 years ago by gregz.
- Answer Yes, Nest is working on enabling this feature.
  Answered 7 years ago by Swampcat14
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Showing 21-35 of 35 questions

Questions & Answers

Google - Nest Secure Alarm System with Nest Cam Outdoor

Q: QuestionIs there emergency services connected to the system

Q: QuestionWhat’s the cost of installation

Q: QuestionCan you arm/disarm remotely without the Moni subscription? Also is there a 1 year parts warranty?

Q: QuestionIs it possible to use it in other countries and support other internet and cell phone companies?

Q: QuestionSo if a person breaks into your home they will be given 30 seconds to smash the device, which is normally right next to the entrance, making the device do...nothing? Will it at least notify of movement in the app before then?

Q: QuestionIs there no mode with "no entry delay" when at home in sounding the alarm and notifying the monitoring center? I can't believe at this oversight if this is true - I came very close to buying this over my front point system, but I must pass otherwise.

Q: QuestionI was about to purchase the system and 5 cameras until I saw that there is a 30 sec minimum delay before the alarm goes off, which makes zero sense to me. Based on other similar feedback, is this at least something Nest is considering changing?

Q: QuestionDoes this include free installation by the GEEK squad with purchase?

Q: QuestionI own 4 nest cameras already. I'm assuming I can integrate them into this even though they aren't nest IQ? Can I pick and choose which ones I want 24/7 recording on? Is it only paid by the year or can it be monthly for that service like I do no?

Q: QuestionCan the Nest Detects be set to sound the alarm immediately when a door is opened or must there be a Heads Up warning first?

Q: QuestionI’m considering this system for my Cabin. But the power goes out temporarily, a few times per month. There isn’t good cellular service up there. But we do have a land line. Are the options for maintaining connectivity if sustained power outage?

Q: QuestionWill there be an option for third party monitoring and police notification?

Q: QuestionIs your credit card charged immediately or when it is ready to ship?

Q: QuestionMy cell phone has Wi-Fi. Do I still need to have a router and Wi-Fi service in my home to use this product?

Q: QuestionDoes Nest plan on adding an update to have the alarm sound at the very moment a door or window is opened when set to Home & Guarding? Most will not hear the 30 sec countdown, & phones are usually set to silent at night. An instant alarm could save a life!

QuestionIs there emergency services connected to the system

QuestionWhat’s the cost of installation

QuestionCan you arm/disarm remotely without the Moni subscription? Also is there a 1 year parts warranty?

QuestionIs it possible to use it in other countries and support other internet and cell phone companies?

QuestionSo if a person breaks into your home they will be given 30 seconds to smash the device, which is normally right next to the entrance, making the device do...nothing? Will it at least notify of movement in the app before then?

QuestionIs there no mode with "no entry delay" when at home in sounding the alarm and notifying the monitoring center? I can't believe at this oversight if this is true - I came very close to buying this over my front point system, but I must pass otherwise.

QuestionI was about to purchase the system and 5 cameras until I saw that there is a 30 sec minimum delay before the alarm goes off, which makes zero sense to me. Based on other similar feedback, is this at least something Nest is considering changing?

QuestionDoes this include free installation by the GEEK squad with purchase?

QuestionI own 4 nest cameras already. I'm assuming I can integrate them into this even though they aren't nest IQ? Can I pick and choose which ones I want 24/7 recording on? Is it only paid by the year or can it be monthly for that service like I do no?

QuestionCan the Nest Detects be set to sound the alarm immediately when a door is opened or must there be a Heads Up warning first?

QuestionI’m considering this system for my Cabin. But the power goes out temporarily, a few times per month. There isn’t good cellular service up there. But we do have a land line. Are the options for maintaining connectivity if sustained power outage?

QuestionWill there be an option for third party monitoring and police notification?

QuestionIs your credit card charged immediately or when it is ready to ship?

QuestionMy cell phone has Wi-Fi. Do I still need to have a router and Wi-Fi service in my home to use this product?

QuestionDoes Nest plan on adding an update to have the alarm sound at the very moment a door or window is opened when set to Home & Guarding? Most will not hear the 30 sec countdown, & phones are usually set to silent at night. An instant alarm could save a life!