Questions & Answers

Q: QuestionWill this system work with Smart City internet? The sales person at Best Buy in Orlando did not know the answer.

Asked 4 years ago by Daved.

Q: QuestionIs there any benefit to connecting my streamer to the Google the point in the same room via an ethernet cable?

Asked 4 years ago by SoManyQuestions.

• A:Answer Yes. It will help improve your streaming experience. As long as the Pod is out in the open and has a good connection to your router it can help.

  Answered 4 years ago by JjbanksVerified Purchase

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Q: Questioni want to have tv in remote area in my camper,, will this work and if so what do i need.? i do not need internet . just want tv

Asked 4 years ago by gene.

• A:Answer Google Wifi requires to be connected to a modem with an internet connection from your preferred internet service provider. Take a look at this link for the setup requirements and guide on how to setup Google Wifi: https://support.google.com/wifi/answer/7183148

  Answered 4 years ago by Google Team

  
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Q: QuestionHow far away will it work? I have a shop at my house and want internet inside. It is a metal building and my lot size is an acre so it may be about 50 ft away

Asked 4 years ago by Jason.

• A:Answer I don't know if it would reach that distance and through a metal enclosure. Your best option with this would be to run a cat5 connection from your home to your house. The good thing on this set is that you can hook ethernet into any of the points. I have done this and gotten rid of some wiring in my house. So have a point somewhere facing your building and then run, either on poles or underground in a conduit, an ethernet line to your building. you can then either use the line to connect your device or add another of the points by connecting it to the ethernet cable. This will form a bridge and doesn't require the point to connect to the mesh via wifi.

  Answered 4 years ago by DelanoVerified Purchase

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Q: QuestionDoes this router have parental controls? Specifically, can I schedule time at night when the internet will be off? Also, can I use an app to "pause" the internet for dinnertime?

Asked 4 years ago by Deb.

• A:Answer Absolutely! Google Wifi has a "Family Wi-Fi" feature where you can pause Wi-Fi access on demand, schedule internet time-outs, automatically block millions of adult websites, and control multiple devices with groups. Take a look at this link for more details: https://support.google.com/wifi/answer/7506043

  Answered 4 years ago by Google Team

  
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Q: QuestionWhat is the difference in the two Ethernet ports?

Asked 5 years ago by Anonymous.

• A:Answer One is for your internet connection (yellow port). The other is for hooking other devices (like an XBOX or TV) for a wired connection (blue port).

  Answered 5 years ago by RodTech7Verified Purchase

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Q: QuestionI purchased Google - Wifi - Mesh Router (AC1200) - 3 pack - White and need to extend my network. Can I buy the same thing to extend?

Asked 5 years ago by Shera.

• A:Answer There should be no issue with this. All three points are the same with this pack. As you already have one setup as the router, you would just add the 3 new ones in the pack as additional points through the app just as you did the additional 2 in the original pack.

  Answered 4 years ago by Delano

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Q: QuestionDoes this gadget work to add wifi to an RV? I am using a hotspot on my phone and it is more than frustrating.

Asked 5 years ago by TeeGee.

• A:Answer No. Google Wifi requires to be connected to a modem with internet connection from your Internet Service Provider (ISP). Take a look at this link for the setup requirements and guide on how to setup Google Wifi: https://support.google.com/wifi/answer/7183148

  Answered 5 years ago by Google Team

  
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Q: QuestionI only have one device and my modem is in the basement Do i have to leave it connect to the modem or can I set it up then move the device updtairs where I have weaker connection or do t have to purchase another one for upstairs?.

Asked 5 years ago by Ikey.

• A:Answer Google Wifi replaces your old router to provide seamless and reliable internet connection. The primary Google Wifi router needs to be connected to a modem from your internet service provider(ISP) to set it up and get internet connection. It can cover up to 1,500 sq ft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. You can check this link for an estimate of how much Wi-Fi coverage you’ll get with Google Wifi and a guide to how many Wifi points you need: https://support.google.com/googlenest/answer/7182840

  Answered 5 years ago by Google Team

  
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Q: QuestionIf I purchase this set of 3 can I use one in my house and the other 2 other in my rentals, or they have to be together?

Asked 5 years ago by Cito81.

• A:Answer No, all three need towork together

  Answered 5 years ago by AndrewRoyVerified Purchase

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Q: QuestionHOW MANY DO I NEED?

Asked 5 years ago by Anonymous.

• A:Answer It depends on how large the area that needs to be covered. Ideally, Google Wifi can cover up to 1,500 sqft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. As a general rule, Google Wifi work best when they’re no more than two rooms away from each other. For an estimate of how much Wi-Fi coverage you’ll get with Google Wifi and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840

  Answered 5 years ago by Google Team

  
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Q: QuestionI live in a 920 sq ft apartment will one google WiFi be sufficient? Videos on my Verizon 8 has started buffering where it didn’t buffer before.

Asked 5 years ago by Wichita67212.

• A:Answer Ideally, one Google Wifi can cover up to 1,500 sqft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. As a general rule, Google Wifi work best when they’re no more than two rooms away from each other. For an estimate of how much Wi-Fi coverage you’ll get with Google Wifi and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840

  Answered 5 years ago by Google Team

  
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Q: QuestionDo I need to have Google WiFI to use this? Or will this work with any ISP?

Asked 5 years ago by GinnyE.

• A:Answer This is a Google Wifi. It is a router that broadcasts Wi-Fi to any Wi-Fi capable device. It replaces your traditional router and is compatible with most Internet Service Providers. Google Wifi connects directly to your modem using an Ethernet cable to set it up and get an internet connection. Take a look at this link for the setup requirements and guide on how to setup Google Wifi: https://support.google.com/wifi/answer/7183148

  Answered 5 years ago by Google Team

  
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Q: Questionwill this work with an optimum box?

Asked 5 years ago by buck.

Q: QuestionDoes it record sounds

Asked 5 years ago by Niy.

• A:Answer No. Google Wifi is a router that broadcasts Wi-Fi to any Wi-Fi capable device. It replaces your traditional router to provide seamless and reliable internet connection. It doesn't have the capability to record sound. Learn more about Google Wifi here: https://support.google.com/wifi/answer/7168315

  Answered 5 years ago by Google Team

  
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Q: QuestionI have an internet provider, a modem and ethernet chord, will this device give enough wifi for a 550 ft apartment? Also, any advice on setting it up (i.e. how basically)?

Asked 5 years ago by PG.

• A:Answer Google Wifi helps extend the coverage of your network and helps provide a strong and reliable connection throughout your home. Ideally, Google Wifi can cover up to 1,500 sqft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. As a general rule, Google Wifi work best when they’re no more than two rooms away from each other. For an estimate of how much Wi-Fi coverage you’ll get with Google Wifi and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840 Also, Google Wifi works with most modems and internet service providers (ISP). You can connect Google Wifi directly to your modem with the Ethernet cable to set it up and broadcast your Wi-Fi network. Take a look at this link for the setup requirements and guide on how to setup: https://support.google.com/wifi/answer/7183148

  Answered 5 years ago by Google Team

  
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Q: Questiondo i have to plug it into a modem

Asked 5 years ago by Jacob.

• A:Answer Yes. Google Wifi requires to be connected to a modem with internet connection from your Internet Service Provider (ISP). Take a look at this link for the setup requirements and guide on how to setup Google Wifi: https://support.google.com/wifi/answer/7183148

  Answered 5 years ago by Google Team

  
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Q: QuestionDoes it come with an ethernet cable to plug into the modem?

Asked 5 years ago by Jim.

• A:Answer These DO come with an ethernet cable - it's in a long rectangular box along the side of the packaging.

  Answered 5 years ago by EBirdy

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Q: QuestionI have a model previous to this release of Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router BEFORE 10/2020. Will this version work with my previous version to extend my mesh?

Asked 5 years ago by Honest.

• A:Answer Yes. I added onto my previous mesh installation (older models) and the install was seamless.

  Answered 5 years ago by DBazVerified Purchase

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