Questions & Answers

Q: QuestionWhat is the maximum depth of water resistance for this GoPro housing?

• A:Answer This GoPro housing can withstand immersion in up to 196 feet of water.

Q: QuestionDoes this housing have a lens, or do I need to purchase one separately?

• A:Answer This housing includes a flat glass lens for clear images.

Q: QuestionCan I still use the touchscreen on my GoPro with this housing?

• A:Answer Yes, the skeleton backdoor allows access to the touchscreen.

Q: QuestionWhat is the purpose of this GoPro housing?

• A:Answer This housing protects your GoPro camera from damage caused by mud, dirt, and debris during extreme activities.

Q: QuestionHow can you operate the GoPro 9 camera when it's in the U/W housing. How do you take video or still shots, when there doesn't appear to be any knobs or buttons of any kind on the housing?

Asked 5 years ago by Ken.

• A:Answer There are button relays on the top and the side of the Protective Housing that will allow you to press the buttons on the GoPro. You will not be able to control the camera using the rear touch screen, but nearly all functions can be controlled using the buttons as well.

  Answered 5 years ago by GoPro Support

  
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Q: QuestionCan I plug in the cable with the protective casing with the camera. I know I could have the protective case and charge the camera at the same time.

Asked 5 years ago by Dan.

• A:Answer When the GoPro is in the Protective Housing, the camera is fully enclosed. There is no way to connect a cable to the GoPro while it's in this housing.

  Answered 5 years ago by GoPro Support

  
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Q: Questiondoes this housing fit on a HERO9 with the Max Lens Mod attached?

Asked 4 years ago by SLR.

• A:Answer No, the HERO9 Black will not fit into the Protective Housing with the Max Lens Mod attached.

  Answered 4 years ago by GoPro Support

  
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Q: QuestionHow deep can I dive with a Go pro in this housing without damaging the go pro or the housing?

Asked 4 years ago by justin.

• A:Answer This housing will protect the GoPro down to 196 feet.

  Answered 4 years ago by GoPro Support

  
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Q: QuestionThe skeleton back door is that a secondary door to the normal rear door? Is two doors in one ? I have a protective case i got off Amazon. I do not want to buy another if they are the same

Asked 5 years ago by Anonymous.

• A:Answer The skeleton door is a separate door. You can replace the back door on the Protective Housing, so you'll have the choice of using the solid/waterproof door or the skeleton door depending on how you're planning to use the camera that day.

  Answered 5 years ago by GoPro Support

  
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Q: QuestionDoes this case works for a go pro max 360

Asked 4 years ago by Anonymous.

• A:Answer This housing is designed specifically for the HERO9 Black. It will not work with the MAX.

  Answered 4 years ago by GoPro Support

  
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Q: QuestionIs the GoPro floaty compatible with this on the camera?

Asked 4 years ago by Charles.

• A:Answer If the GoPro is in the Protective Housing, it will not fit into the Floaty. The Handler would be a better option if you're looking for something to connect to the Protective Housing that will add some buoyancy to the setup.

  Answered 4 years ago by GoPro Support

  
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Q: QuestionCan you still use Chesty while the protective case is on the hero 13 black?

Asked 2 months ago by BJF717.

• A:Answer Yes, when the HERO13 Black is in the Protective Housing, it can still be connected to the Chesty.

  Answered 2 months ago by GoPro Support

  
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Q: QuestionWill this fit the Hero 13 Black with the ultra-wide lens on it?

Asked 10 months ago by Compatibility.

• A:Answer The Ultra Wide Lens Mod is a bit larger than the standard lens protector. Because of its size, it will not fit in the Protective Housing.

  Answered 9 months ago by GoPro Support

  
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Q: QuestionIs it compatible with gopro 11?

Asked 3 years ago by Xxx.

• A:Answer Yes, this housing will also work with the HERO11 Black.

  Answered 3 years ago by GoPro Support

  
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Q: QuestionCan a gopro hero 11 fit in there

Asked 3 years ago by Bannalover.

• A:Answer Yes, this housing is compatible with the HERO11 Black as well.

  Answered 3 years ago by GoPro Support

  
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Q: QuestionDoes it have a wrist strap?

Asked 3 years ago by Anonymous.

• A:Answer The Protective Housing does not come with a wrist strap, but it can be used with the GoPro Hand + Wrist Camera Strap.

  Answered 3 years ago by GoPro Support

  
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Q: QuestionIf the ND filter is attached to the Gopro9, will it still fit in the waterproof case?

Asked 4 years ago by Fossfinder.

• A:Answer If the filters you're using fit directly on the GoPro, then the GoPro will not fit into the Protective Housing. However, if you're using the PolarPro filters designed for the HERO9 Black, those filters are designed to fit onto the housing itself.

  Answered 4 years ago by GoPro Support

  
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Q: QuestionWhat are the outside dimensions of the protective case?

Asked 4 years ago by Chebah.

• A:Answer The housing is approximately 3.25" wide, 1.75" deep, and 2.75" high (3.25" if you include the mounting fingers).

  Answered 4 years ago by GoPro Support

  
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Q: QuestionWill this protect it from being dropped?

Asked 3 months ago by Shigley.

• A:Answer While the Protective Housing may add some protection from drops, it's really designed to protect your GoPro from dirt and flying debris, and for use in deeper water.

  Answered 3 months ago by GoPro Support

  
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