Questions & Answers

Q: QuestionHow does the Optimow Robotic Lawn Mower handle safety?

• A:Answer The blades of the Optimow Robotic Lawn Mower are designed to stop working immediately if the mower is lifted from the ground.

Q: QuestionDoes the Optimow Robotic Lawn Mower have a rain sensor?

• A:Answer Yes, the Optimow Robotic Lawn Mower is equipped with a rain sensor.

Q: QuestionWhat is the warranty period for this robotic lawn mower?

• A:Answer This robotic lawn mower comes with a 4-year limited warranty.

Q: QuestionWhat type of motor does this robotic lawn mower use?

• A:Answer The Optimow Robotic Lawn Mower uses a brushless motor for both the wheels and blades.

Q: QuestionWhat is the maximum area this robotic lawn mower can handle?

• A:Answer This robotic lawn mower is designed for larger lots and is best suited for 3/4 acre lots with a 1/2 acre mowing area.

Q: QuestionCan the cutting height be adjusted on this lawn mower?

• A:Answer Yes, the cutting height can be adjusted between 2.4 inches and 4 inches.

Q: QuestionWhen ur company crowd sources the next venture Skynet. Approximately what year will you produce the T1000? Will there still be support for this model Though it has been out of production for years? Also do you make coffee makers?

Asked 2 years ago by Goldeneye.

• A:Answer These are great questions. The T1000 will soon be the cornerstone of what is currently a shell company. Under the parent companies control. The delivers of this lawnmower robot still are unsure of who made Skynet. All research points to the lawnmower as the culprit. We have been calling the unknown individual lawnmowerman. It appears T1000 is scheduled for soft launch in 2289. The app for that product will be 1209$ a year. Or one human life. We will still continue support for this device. If you are living. We currently do not make coffee makers. Thank you

  Answered 2 years ago by Developerbot119

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Q: QuestionCan optimize go through rocky path to mow another section? I have black granit stones as it separates it to another section? Also if I have sprinklers and get the charge station wet would it damage it? Does it connect to wifi or you need to subscribe LTE?

Asked 3 years ago by Bbb.

• A:Answer Great questions! This unit will not run over a rocky path it does have collision sensors which means that if it hits something, it will bounce in a different direction. You would either have to use two units or physically move the unit to the secondary area when it needs mowing. Rain or shine, Optimow® is safe to operate no matter the conditions. While most other robotic mowers feature Bluetooth connectivity, Optimow® connectivity utilizes 4G networks in North America. This gives you access to your GreenGuide app no matter where you are. Bluetooth is localized connectivity, basically, if you can see the product you can connect to it. This is fine for a speaker, but not if you want to change your mower schedule while at a conference halfway across the country. Faster speeds and more reliable global access allow you to monitor your mower as well as receive push notification errors directly to your smartphone from anywhere in the world. The app is free for 2 years and then will be ~$29.99 / yr after.

  Answered 3 years ago by Greenworks Tools

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Q: QuestionCan it be program to cut two separate areas?

Asked 3 years ago by Florence.

• A:Answer Hello Barnflo - Yes it can be programed to cut two separate areas. As long as the guide wires are laid down in a single loop then it will work fine. You will also need two separate separate garage/storage stations. This information is included in product's manual.

  Answered 3 years ago by Greenworks Tools

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Q: QuestionIs the mower self docking and able to self start when program like the house vacuum

Asked 3 years ago by Sean.

• A:Answer The mower self docks when the battery runs low. However, the app is terrible. Don’t expect the app to automatically start and stop the mower on a time schedule. The app is worthless!

  Answered 3 years ago by NestGen3Verified Purchase

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Q: QuestionHow many hours will it take for the mower to cut a half-acre lawn?

Asked 2 years ago by David.

• A:Answer Hello David - It can take up to 150 minutes. Please note, the run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawn mower (i.e. lawn mower speed, terrain, grass height, density, etc.), the faster the battery charge will drain.

  Answered 2 years ago by Greenworks Tools

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Q: QuestionDoes this mower require a monthly cost to run?

Asked 3 years ago by Ash.

• A:Answer Hello Ash, The required app is free for 2 years and then will be ~$29.99 / yr after!

  Answered 3 years ago by Greenworks Tools

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Q: QuestionWhat is the largest area this more will cut

Asked 10 months ago by Anonymous.

• A:Answer Hi there. Thank you for your interest. The ideal size is up to 1/2 Acre. Once installed, the Optimow will mow your lawn according to a pre-set, programmable schedule - charging itself when necessary. We hope this helped!

  Answered 10 months ago by Greenworks Tools

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Q: QuestionPrior owner of our house buried Low voltage type boundry wire for a dog control system -will that wire work as mower guide/boundry wire?

Asked 3 years ago by Dave.

• A:Answer Hello Dave - This unit includes 600ft of boundary wire for set up! To confirm whether the wire from your invisible fence could be used, we would need to know the gauge and conductivity of it. please contact Greenworks Pro toll-free helpline at 1-855-345-3934.

  Answered 3 years ago by Greenworks Tools

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Q: QuestionHow well does it cut? Does it cut wet grass? Will it cut grass that is 6" tall? How many WattHours does it use?

Asked 4 months ago by Frustrated.

• A:Answer Hi Frustrated. Thank you for your question. For the first few weeks of mowing, set the cutting height to at least 2.4 inch to avoid cutting the boundary wire and guide wire. The cutting height for the mower can be adjusted between 0.8 inch and 2.4 inch for model 33 and 66 and 2.4 to 4 inch for the model 33H and 66H. As our mowers are electric, it is advised to not use them in damp/wet locations or if it is raining. Wet conditions also cause the grass to be much heavier and could trigger a fault. Store the mower in a dry, frost-free environment standing on all four wheels. This can be schedule through the Greenworks App. Please refer to page 10 for technical information for you specific unit. We hope this helped!

  Answered 4 months ago by Greenworks Tools

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Q: QuestionAre the rechargeable batteries user-replaceable?

Asked 7 months ago by Robutt123.

• A:Answer Hello Robutt123. Yes, Greenworks OptiMow lawn mower batteries are generally user-replaceable. You can remove and replace the battery by pressing a release button and sliding the battery out. See user manual for technical data.

  Answered 6 months ago by Greenworks Tools

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Q: QuestionDoes best buy help with installing the robot.

Asked 7 months ago by bp.

• A:Answer Hello bp. Thank you for your question. All the materials you need to install your optimow (Boundary Wire, Lawn Staples, Transformer, Connectors, Safety Key, CS Screws) are included in the box. Installation videos are available to help guide you through the process. You can watch the installation video here, (https://www.youtube.com/watch?v=X1VT17h1snk&t=17s). Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines. *Videos are not a substitute for reading the operator manual. For more detailed instructions and safety warnings consult the operator manual provided. Alternatively, you could contact Best Buy support (https://www.bestbuy.com/support).

  Answered 7 months ago by Greenworks Tools

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Q: QuestionCan the mower cross our driveway and continue mowing on the other side, or would the driveway need to be outside the boundary?

Asked 8 months ago by DrivewayObstacle.

• A:Answer Hi DrivewayObstacle. You can designate the area as a 'no mow zone' by setting the boundary wires around the area you wish to leave untouched. Please look at the Greenworks Optimow Installation Guide for a better visual of how the unit operates. We hope this helped! (https://www.youtube.com/watch?v=bODPSGFq8sE)

  Answered 8 months ago by Greenworks Tools

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Q: QuestionWould it be able to cross a driveway to get to another portion of lawn

Asked 8 months ago by Anonymous.

• A:Answer Hi there.The mower will only operate within the mapped out route guided by the boundary wires. When installing the boundary wire against an even surface, such as a sidewalk or driveway, us the 4"/10cm line of the ruler provided. This will allow the mower to drive past the wire even further, using the hard even surface as part of the transition area and will take care of the trimming. Please check out the following video for a better visual demonstration. We hope this helped! (https://www.youtube.com/watch?v=X1VT17h1snk)

  Answered 8 months ago by Greenworks Tools

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