A:AnswerWe are sorry to hear you are having issues with the software. Please reach out to Best Buy's customer service team at 1 (888) 237-8289 to resolve this issue. For any other questions or concerns, please reach out to our H&R Block customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday.
A:AnswerThe same for me!!! Purchased in March & still trying in July!!!! I’m just going to a tax preparer or go Turbo Tax. The H&R Block Link on their website is down permanently. Best Buy should refund, but they don’t. This software by H&R Block seems like a scam. I’ve called Total Tech Support through Best Buy & they can’t do a thing. They seem to be non English Speakers & just reading pre read script.