A:AnswerHello Ping. I am sorry to hear that and I am glad to assist you. This is not normal. We recommend service. To schedule service, please contact 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to request a service appointment. Thank you for checking. Olga
A:AnswerHello. Stainless steel looks great and is actually easy to clean with soap and water or a stainless steel cleaner. It's one of our most popular finishes, and has been for years. I don't think you will regret buying it! Thank you for checking with us. Olga
A:AnswerHello. The doors are uncoated stainless steel. There are many products on the market for scratch removal. We do not test or endorse any of them, and cannot guarantee they will work. Thank you for checking. Olga