Questions & Answers

Q: QuestionKindly tell me: Is the plug a right-angle (i.e., relatively flush to wall) plug, or does it stick straight out from the socket? I'm concerned about clearance behind the refrigerator. Many thanks!

Asked 4 years ago by Bakemann.

• A:Answer Hello. We appreciate your interest in this sleek bottom-freezer refrigerator! We know making sure you have the necessary clearance at the back is essential, and are glad to advise the cord is angled downward rather than straight out. We recommend 2” of clearance behind the refrigerator to ensure proper air flow; this should be more than adequate to also accommodate the plug. We hope this is helpful! If you have any other questions or concerns, we are happy to assist any time – best wishes! -Sarah@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionWhat is the lowest freezer temperature?

Asked 4 years ago by klui24.

• A:Answer Hello there, we appreciate you taking the time to reach out to us. The lowest this freezer temperature can go is -6°F. If you need anything else, just reach out. All the best. - Guy@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionDo I need a special outlet to plug in this refrigerator

Asked 4 years ago by PLUG.

• A:Answer Hello and thank you for asking about the plug for this model refrigerator. It uses a standard 3 prong grounded plug to then plug into home outlet and outlet should be a dedicated 15 amp line. Hope this helps Geoff@Haier.

  Answered 4 years ago by HaierTeam

  
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Q: QuestionI see many questions and answers about the refrigerator door being reversible but is the freezer door reversible?

Asked 4 years ago by Kristind.

• A:Answer I haven’t reversed either my refrigerator or freezer door but yes it can be reversed

  Answered 4 years ago by BigbobVerified Purchase

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Q: QuestionDoes this frig have a water dispenser?

Asked 4 years ago by Anonymous.

• A:Answer No.

  Answered 3 years ago by ElizabethYVerified Purchase

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Q: QuestionWhat are the actual interior, useable dimensions of the drawers (2 refrigerator and 3 freezer)? Looking for the width, depth, and height of each. Thank you.

Asked 4 years ago by Tony.

• A:Answer I originally asked this question because the refrigerator is not on display at stores. Based on the Haier Representative's response posted here, I purchased the refrigerator and it was delivered today. The answer provided by Haier was WILDLY INCORRECT! The top two freezer drawers are NOT 7" deep - They are 3.75" deep! Essentially these drawers have 50% less capacity than claimed! I used the answer to painstakingly mock up fake drawers to determine if they would meet my needs! I asked specific questions and did my homework - and still ended up in this predicament! Customers don't have access to this model and rely on getting accurate information from Haier employees who do. Now I'm stuck with a refrigerator that isn't going to work for my specific needs. PLEASE CORRECT THIS WRONG INFORMATION IMMEDIATELY!

  Answered 4 years ago by Tony

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Q: QuestionWhat is the depth of the door shelves? Are the door shelves adjustable?

Asked 4 years ago by Tony.

• A:Answer Hello - thanks for reaching out! The depth of the upper and middle door bins are 2 1/2 inches and the depth of the lower door bins are 3 5/8 inches. The door bins are removable, but not adjustable - the distance between top bin to the middle bin is 9 3/4 inches and 15 3/4 inches from middle bin to bottom bin. We hope this helps! Be well, Kelsey@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionWith only vents on rear next to freezer. how do air and heat circulate around and exhaust out when positioned in an alcove with recommended 2" top/1" sides clearances? For aesthetics can trim around the front of unit have a tighter fit, say .5"?

Asked 4 years ago by RVme.

• A:Answer Hello, Thanks for asking! We appreciate the interest and we'd be happy to provide you with an answer. We strongly recommend using the clearances stated in the installation manual. If you deviate from these requirements and any installation issue occurs, it would not be covered by our one-year limited manufacturing warranty. You can see this manual using the link below: (Page 4) https://files.bbystatic.com/Vfm48UHvqSvDFfMX22pY%2BA%3D%3D/D0943F52-DABA-409A-B111-AF5657099449.pdf Hope this helps! -Sylvia@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionWhat is the policy for return?

Asked 4 years ago by Anonymous.

Q: Questiondoes it use r600a refrigerant?

Asked 4 years ago by Susan.

• A:Answer Hello - Thank you for your interest in this refrigerator. Yes, this model uses r600a refrigerant. Thanks for checking. Olga@Haier

  Answered 4 years ago by HaierTeam

  
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Q: QuestionDOES THIS UNIT HAVE ANY LIGHTING IN THE FREEZER

Asked 5 years ago by MAC44.

• A:Answer Hello MAC44 - We appreciate your interest in the HRB15N3BGS and we are glad to assist! This model does not have lighting in the freezer section. There is LED lighting in the fresh food section. Thanks for checking! Olga@Haier

  Answered 5 years ago by HaierTeam

  
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Q: QuestionIs the fridge counter depth or more, thanks

Asked 5 years ago by Marty.

• A:Answer Hello Marty - We appreciate your interest in the HRB15N3BGS and we are happy to help! The overall depth of this model is 26 5/8"; the case depth without door is 24.0". Thanks for checking. Olga@Haier

  Answered 5 years ago by HaierTeam

  
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Q: Questioncan the door be adjusted to swing out from left side hinges instead of right?

Asked 5 years ago by Marie.

• A:Answer Hello Marie, Thank you for reaching out to us about this amazing bottom freezer refrigerator. We are happy to hear of your interest in this model and here to answer your questions. This refrigerator door can be reversed. For information on how to do so please view page 7 of the Use and Care Manual here: https://files.bbystatic.com/Vfm48UHvqSvDFfMX22pY%2BA%3D%3D/D0943F52-DABA-409A-B111-AF5657099449.pdf. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by HaierTeam

  
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Q: QuestionCan this refrigerator hold a gallon size container of milk? If so, in the door or on a shelf?

Asked 5 years ago by Bev.

• A:Answer Hi there, Bev - Great question! A gallon Jug will fit on the Fresh Food Shelf with middle shelf in upper position. Thanks for checking! -Mikayla@Haier

  Answered 5 years ago by HaierTeam

  
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Q: QuestionAre the front doors actual stainless steel metal, or are they stainless colored plastic? And the sides in the pictures appear to be a gray metal, but some answers to previous questions say the sides are black. Are the sides gray like the pictures?

Asked 5 years ago by dhs910.

• A:Answer Hello Dhs910 - We appreciate your interest in the refrigerator HRB15N3BGS and we are happy to help! The front doors as metal with stainless steel finish. The sides are Haier Grey. There is no Pantone # for it as it is an individual color literally called the Haier Grey (created by Haier). It has a bit of golden tone in it. We hope this helps. Thanks for checking! Olga@ Haier

  Answered 5 years ago by HaierTeam

  
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Q: QuestionWhat are the start up amps

Asked 5 years ago by Anonymous.

• A:Answer Hello - Thank you for your question; we are glad to assist. The refrigerator will need a minimum of 15 amps for when the compressor cycles on, as well as when the unit is in defrost mode. Thanks for checking! Olga

  Answered 5 years ago by HaierTeam

  
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Q: QuestionWhat is the maximum height of the shelves? What is the depth/width of the drawer bins? Can I fit a gallon jug of milk into either spot? (max 10 inches high, 5.5. inches square)

Asked 5 years ago by jjmcgaffey.

• A:Answer Hello Ijmcgaffey - We appreciate your interest in the refrigerator HRB15N3BGS and we are glad to assist. The distance between the shelves: 7" from upper shelf to ceiling. 7" from middle shelf to upper shelf 9-7/8" from shelf above crisper to next shelf. Crisper (bin): 14 ½" X 21 ½" The door can hold a 2-liter or 1/2 gal milk container. Gallon Jug will fit on Fresh Food Shelf with middle shelf in upper position. Thanks for checking! Olga

  Answered 5 years ago by HaierTeam

  
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Q: QuestionHow tall is this refrigerator? I saw someone’s review where they said it was taller than described in the specifications so they had to remove their cabinets to make it fit. I would have the same problem if this is taller than 68 inches.

Asked 5 years ago by Lisa.

• A:Answer Hello, Lisa - Thank you for reaching out about this amazing refrigerator. With the leveling legs at the lowest point, this refrigerator is 65.7" tall. Please let us know if you have any more questions. - JB

  Answered 5 years ago by HaierTeam

  
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Q: QuestionWhat is the maximum clearance I can achieve from the floor to the bottom of the refrig? I ask because I am trying to determine if I need to remove molding strips to fit this model in the space I have.

Asked 5 years ago by Letty.

• A:Answer Hello Letty, Thanks for the question and the interest. We are very glad to assist. The legs are in the front of the refrigerator and wheels on the back. So the back height of the refrigerator is always the same at approximately 67.7". When the legs are adjusted to the shortest position, the front height is approximately 67.5". When the legs are at longest position, the front height is nearly 68". There will be approximately 1" at the bottom at the front with the legs at the longest position. We wish you all the best!

  Answered 5 years ago by HaierTeam

  
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