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Hello B. Please visit the following link to review the troubleshooting suggestions provided on pages 16-17 of the owner's manual:https://products.haierappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60812.PDF If the above information does not help, please contact us at 1-877-337-3639 for further assistance. Thank you for checking. Olga
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