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Hi Michael. Thanks for your question and sorry for the late response. We can add memory to the laptop as long as it's supported and will be taken by it. So we likely wouldn't be able to add 16GB of memory to the laptop if it's not supported. To get started, I'd recommend making an appointment for your local Best Buy store so we can see it. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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