Questions & Answers

Q: QuestionAre the handlebars adjustable?

• A:Answer The handlebars on the Heybike Tyson are adjustable.

Q: QuestionCan the e-bike be used on off-road trails?

• A:Answer This e-bike is recommended for off-road trails.

Q: QuestionWhat is the maximum weight capacity?

• A:Answer The maximum weight capacity is 400 pounds.

Q: QuestionDoes the e-bike have a kickstand?

• A:Answer This e-bike has a kickstand.

Q: QuestionWhat type of brakes does the e-bike have?

• A:Answer The e-bike uses a hydraulic disc brake system.

Q: Questionwhere can i get replacement parts is something breaks after warranty?

Asked 2 years ago by Jimmy.

• A:Answer Go to the company website for customer service/parts or take it to any bike shop.

  Answered 2 years ago by SidOfSavage

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Q: Questionwhat is the warranty for the battery?

Asked 3 months ago by Anonymous.

Q: QuestionCan it be used in the winter

Asked 10 months ago by Te.

• A:Answer Absolutely

  Answered 10 months ago by GabeG

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Q: QuestionHow do u start the e-bike after it’s been charged

Asked 1 year ago by Tyson.

Q: QuestionWhat is the max weight that can ride on the bike?

Asked 1 year ago by Jamzam.

This question was asked about the related product: Heybike - Tyson Foldable E-bike w/ 55mi Max Operating Range & 28 mph Max Speed- UL Certified - Black

• A:Answer 330lbs

  Answered 1 year ago by Lumar124Verified Purchase

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Q: QuestionNo mention anywhere of the actual battery capacity. The mileage rating of "55 miles" is always so optimistic that it should be considered a sham.

Asked 1 year ago by Booger.

• A:Answer Honestly on throttle only you can get about 30 miles with pedal assist only you can get 55+

  Answered 1 year ago by JassiTVerified Purchase

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Q: QuestionDoes this BestBuy version have a 750w motor? The Heybike website only shows a 1200w.

Asked 1 year ago by PopTop.

• A:Answer Yes, this is the 750W motor.

  Answered 1 year ago by JuguemosVerified Purchase

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Q: Questionwhat is the stand over height on the Tyson

Asked 1 year ago by Human.

Q: QuestionIs a smart phone required to ride this bike?

Asked 2 years ago by Adam.

• A:Answer Yes, if you want to change and update the PAS levels. There is no way to do this on the display only. Unlike other Heybikes you can access sub menus in the controller. You have to use the app to locate the bike with GPS, set up PAS levels, turn off the bike remotely.

  Answered 2 years ago by ITGuyFLVerified Purchase

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Q: QuestionDo you remove the battery to charge it?

Asked 2 years ago by Rey.

• A:Answer No, you can plug the included charger into the bike with the battery installed.

  Answered 2 years ago by ITGuyFLVerified Purchase

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Q: QuestionThis is a class 3 bike.Is this bike allowed on trails that says class1 and class2 bikes only, if we set the speed setting to under 20mph?

Asked 2 years ago by rch.

• A:Answer Mine actually came with a sticker that says class 2 on it… it does go faster though. You can limit in the computer. Most trail systems will say whether a class 3 can be on them or not.

  Answered 2 years ago by DougGVerified Purchase

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Q: QuestionIs this bike easy to put together?

Asked 2 years ago by Jake.

• A:Answer It comes in a box with the front wheel and handle bars removed. They give you tools and instructions. It is pretty easy.

  Answered 2 years ago by DougGVerified Purchase

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Q: QuestionWhat is the warranty and return policy? If the bike needs to be returned, would it go back to BestBuy?

Asked 2 years ago by Sam.

This question was asked about the related product: Heybike - Tyson Foldable E-bike w/ 55mi Max Operating Range & 28 mph Max Speed- UL Certified - Black

Q: QuestionWhen will this bike be available in black?

Asked 2 years ago by BenaliK.

• A:Answer It is instock now!

  Answered 2 years ago by sidofsavage

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