Questions & Answers

Q: QuestionIs the battery removable

Asked 3 days ago by AyleneH.

Q: QuestionHow many in stock?

Asked 1 month ago by Wudy.

• A:Answer They only had one hiboy but they had other brands and styles

  Answered 1 month ago by PeggysscooterVerified Purchase

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Q: QuestionHow do you change to mph on screen

Asked 1 month ago by Zay.

• A:Answer Tap the power button twice if I’m not mistaken

  Answered 1 month ago by Anonymous

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Q: QuestionHow does the battery hold up over months of using/recharging? Can you still get distance out of it after months or years of using it? Is the battery easy to replace?

Asked 2 months ago by Hummm.

• A:Answer The battery gets charged

  Answered 1 week ago by LaurieGVerified Purchase

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Q: QuestionWould this pull a 35 lb cargo trailer similar to https://www.bestbuy.com/product/aosom-bicycle-cargo-trailer-two-wheel-bike-lugg with 40 lbs of cargo on it? (Total weight of human driving + trailer + cargo would not exceed stated “weight capacity”).

Asked 2 months ago by CCCC.

• A:Answer No will drain the battery faster

  Answered 1 month ago by JamaarWVerified Purchase

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Q: QuestionCan I buy a front basket to hold pets

Asked 2 months ago by Anonymous.

• A:Answer I’ve seen baskets for pets, but I’m not sure it’s safe at higher speeds or riding near traffic. What if you crash or a car hits you?! Just plan for worst case senecio when you make this decision. I ride my bike with my dog and stay on back roads, go at a slow pace, bring an extra leash, lots of food and water, etc. It would also depend on things like how much your pet weighs, if he/she won’t jump, if you can find a clamp to fit the pole, etc.

  Answered 2 months ago by Anonymous

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Q: QuestionCan I bring this on a plane?

Asked 3 months ago by Jowie.

Q: QuestionWhat size is the rear screw that you have to remove to drop the rear tire?

Asked 3 months ago by Tha17708.

Q: Questionwill best buy put this together for you

Asked 4 months ago by pd.

• A:Answer No

  Answered 3 months ago by JoshuatheArtistyoungbuddyVerified Purchase

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Q: QuestionWhat is the intended use for this product? Would it work for someone who is disabled?

Asked 4 months ago by Kee.

• A:Answer I would not recommend for use for someone who disabled, as there is no seat belts and relies on your ability to balance.

  Answered 4 months ago by MrBlonde223Verified Purchase

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Q: QuestionWhich app does it use? I purchased one today, but I cannot find any information on this bike past the information here on Best Buy's website. Not even HiBoy website even lists this model. Thank you

Asked 5 months ago by Powersongs.

• A:Answer Does not use an app. Its as simple as set up charge and ride, battery life is displayed on the LED panel.

  Answered 4 months ago by MrBlonde223Verified Purchase

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Q: Questionis this returnable if its not suitable for me

Asked 6 months ago by ME.

• A:Answer Yes, it can be returned

  Answered 5 months ago by MarianeR

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Q: QuestionIt be stolen Since it don't have a key? Or how does it work to where someone cannot just run off with it?

Asked 6 months ago by Howso.

• A:Answer Target has really nice cable locks with a combo for around $10 that I use to attach the frame of the hiboy to something like a bike lock rack, and if you are going into a store normally associates are okay with it… I ride it around grocery stores since it’s basically the same thing as the mobility scooters already in the store…. But the best buy coverage doesn’t include theft, so be aware of that!

  Answered 5 months ago by AleighsieB88Verified Purchase

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Q: QuestionDoes it have a key to turn on?

Asked 6 months ago by DanF.

• A:Answer No. It has a switch not a key. Think more electric bike.

  Answered 5 months ago by AmberMVerified Purchase

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Q: QuestionWhen it comes to the rear of the scooter does the scooter have wires that come out both ends of where the battery compartment is and if so why and when it comes to the kickstand why does it lean and should there be a support to hold the kickstand in plac

Asked 6 months ago by Rose.

• A:Answer never had trouble with kickstand supporting it. No wires, battery is sealed and under the floorboard.

  Answered 6 months ago by rideforfunVerified Purchase

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Q: QuestionIs this hi boy electric scooter water proof?

Asked 7 months ago by Sir.

• A:Answer No, it should not be ridden in the rain even so it’s not rated to get wet i believe it will void the warranty. Also, don’t forget to replace the rubber piece after you are done charging!

  Answered 5 months ago by AleighsieB88

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Q: QuestionDoes it fold up to where you can put it in a trunk or hatchback etc?

Asked 7 months ago by Chriss.

This question was asked about the related product: HiBoy - U2 Electric Scooter with Seat w/  25 mi Max Operating Range & 20 mph Max Speed - Green

• A:Answer Yes there is a quick release, I put it into my Subaru outback behind the driver with the seat folded no problems!

  Answered 5 months ago by AleighsieB88

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Q: QuestionI am 270 pounds. I was wondering if I should get the scooter and what is the maximum weight I see the specifications but I just was wondering if I should avoid getting in the scooter altogether because of my weight

Asked 7 months ago by Noodles.

• A:Answer The weight limit is 220 pounds so I wouldn’t get it, chooses one that’s rated for heavier individuals because you will break this one

  Answered 5 months ago by AleighsieB88Verified Purchase

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Q: QuestionCan you raise the seat and handle bars ?

Asked 7 months ago by Anonymous.

• A:Answer Probably yes,fine just the way it comes.

  Answered 6 months ago by rideforfun

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