Questions & Answers

Q: QuestionCan this sound bar be used simply with a digital optical cable? AND is the cable included?

Asked 4 years ago by frabrit.

• A:Answer Yes, this is how I have mine set up and it does come with the optical cable.

  Answered 4 years ago by LRA3

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Q: QuestionMy main concern is understanding dialog. Does this have a dialog or voice clarity setting?

Asked 4 years ago by OldRetiredGuy.

• A:Answer No … just presets for Movies, Music, and News.

  Answered 4 years ago by DonaldSVerified Purchase

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Q: QuestionI've had mine for 10 months and it stop working it's stuck on bluetooth it won't let me change to HDMI or Optical or Coaxial. I have unplugged for a few mins to see if that helps but still the same issue.

Asked 2 years ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense HS214. We're sorry to hear that your sound bar is not working as it should. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionWhat cables, if any, come with the speaker?

Asked 3 years ago by musicman.

• A:Answer Optical, HDMI. I used a coaxial for mine but it was not included in the package.

  Answered 3 years ago by loriVerified Purchase

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Q: QuestionDoes a sound bar cut out the tv sound? Basically I want the tv sound to be off and the sound bar to be on.

Asked 3 years ago by Russell.

• A:Answer If you use it in "wireless" mode in most TV's, the main speaker audio is re-routed. So the built-in speakers are off. If you connect it via the TOSLINK cable you'll have mute the TV speaker yourself.

  Answered 3 years ago by JohnnyBoy

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Q: QuestionIs the whole system wireless? Can I connect it to a smart tv wirelessly? And does the subwoofer connect wirelessly to the sound bar?

Asked 3 years ago by Roadrunner.

• A:Answer Hello Roadrunner, thank you for your interest in the Hisense HS214. Yes, this sound bar can be connected wirelessly to a TV using Bluetooth. Please note that this unit has a built-in subwoofer. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 years ago by HisenseProductExpert

  
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Q: QuestionCan the sound bar be mounted on the wall? If so does the item come with mounting hardware?

Asked 1 year ago by Experiencedbuyer.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense HS214. The unit can be mounted and comes with a wall mounting kit. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionHow much is the watts to the subwoofer

Asked 1 year ago by noellesilva.

• A:Answer Hi Noellesilva, thank you for your interest in the Hisense HS214. The max output power for the subwoofer is 54W. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionDoes it come with its own remote?

Asked 1 year ago by Willy.

• A:Answer Yes it does.

  Answered 1 year ago by franVerified Purchase

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Q: Questiondoes this even out the sound so i don't have to constantly adjust the sound?

Asked 1 year ago by pompano.

• A:Answer After using this product for one week I would say that it does even out the sound volume between Channels.

  Answered 1 year ago by RosevilleDoug

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Q: QuestionCan you Bluetooth to hearing sids

Asked 1 year ago by Ed.

• A:Answer Hi Ed, thank you for your interest in the Hisense HS214 and for sharing your feedback. You would need to connect the hearing aids directly to the device you are playing the content from. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionCan small desktop satellite speakers be connected to this sound bar?

Asked 1 year ago by JasonM.

Q: QuestionDoes it come in white?

Asked 1 year ago by Ray.

• A:Answer Hi Ray, thank you for your interest in the Hisense HS214. No, it only comes in black. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
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Q: QuestionWhat should I do when the led light on the soundbar only displays a white signal; I cannot get the display light to change color?

Asked 2 years ago by ChristopherT.

• A:Answer Hi Christopher, thank you for your interest in the Hisense HS214. When the LED indicator shows white the unit is in HDMI ARC mode. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionHi There, I bought this for my (non smart) TV and I'm using the optical cord for the TV. If I buy a second one and use the bluetooth they have built in to work together (but separate remotes? I would put the second one behind my couch. Thanks!

Asked 2 years ago by YoJo1.

Q: QuestionWill I be able to control the sound of my soundbars with my cable tv remote

Asked 2 years ago by Johny.

• A:Answer Hi Johny, thank you for your interest in the Hisense HS214. Please check with the remote manufacturer to confirm if it is compatible with your TV. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionHisense 214 sound bar white light flashes . I set it on DIM 3 and the light went off but still flashes about 7 times every few min. for no reason. very annoying when your watching a movie. It was bought a week ago and hooked up today. is there a fix ?

Asked 2 years ago by ALEX.

• A:Answer Unfortunately no, not that I've found

  Answered 2 years ago by Jos365Verified Purchase

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Q: QuestionCan this soundbar be connected to a logitech z623 sub woofer?

Asked 2 years ago by Kal.

• A:Answer Hi Kal, thank you for your interest in the Hisense HS214. Connect the power cords for the soundbar and the subwoofer to the back of each, and then plug both into a wall outlet. Turn the Soundbar on, and the subwoofer should begin to connect automatically. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionIs the a jack for regular headphones

Asked 2 years ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense HS214. The unit does have a headphone jack however this is for connecting external devices from which you would like to play audio. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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