“Yes they did lie, I even called customer service and they told me only USB then backtracked and said HDMI. They really dont know which means no they dont support it. Sorry bestbuy still in my return window you will have this back soon.”
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I don't have an Xbox One S, but I found that I wasn't getting HDR with a Samsung UBD-K8500 UHD Blu Ray player. On 5 October, I called Hisense USA support. They said that the 50H8C supported HDR - through the USB ports. I asked whether they had any information if there were any firmware updates forthcoming that would permit HDR through the HDMI ports, and they said they had no such information. I got a little nasty with the support person, asking how they could possibly sell this as an HDR 4k TV. (Not a lot of USB sources of program material.) I was sufficiently annoyed that I checked with BB. I'd had the set for 60 days, far outside the return windows. However, they offered me full price credit towards another TV if I exchanged it. That's what I did. Thanks, Best Buy. I'm curious as to how the online reviews that I read of the 50H8C didn't catch the problem.
Sorry, there was a problem. Please try again later.I had the same problem you did the HDR wouldn't work with my Xbox one S and I return this TV right away and got a LG 55 inch 4K with HDR for $699.99. I spent a extra $200.00 but it was well worth it and the HDR works perfectly with this TV and my Xbox one S so please don't hesitate if you have this TV and you want HDR return it right away because you won't get HDR from this TV
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