Questions & Answers

Q: QuestionDoes this dehumidifier have a way to drain the water continuously?

• A:Answer Yes, it has a built-in pump that allows for continuous water drainage in any direction.

Q: QuestionIs the air filter easy to maintain?

• A:Answer Yes, the air filter is washable and removable for easy maintenance.

Q: QuestionWhat is the maximum room size this dehumidifier can handle?

• A:Answer This dehumidifier can keep rooms up to 4500 square feet moisture free.

Q: QuestionHow much moisture can this dehumidifier remove from the air?

• A:Answer This dehumidifier can remove up to 50 pints of moisture from the air each day.

Q: QuestionWhat happens when the dehumidifier bucket is full?

• A:Answer The unit will automatically shut off when the bucket is full, preventing any overflow.

Q: QuestionI would like more information about the pump. How high can the pump discharge water (4 feet above floor level; 6 feet above floor level)? How far can the discharge tube be from the sink and still discharge at this height?

Asked 1 year ago by Dennis.

• A:Answer Hi Dennis, Thank you for your interest in the Hisense AHD5024KP1G. The height of the hose should be less than 16 feet and should be 16 feet max in length. Please refer to page 12 of the user manual for more details. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the drain hose to use with the built-in pump included? Or do you have to buy that separately?

Asked 1 year ago by Tony.

• A:Answer Hi Tony, Thank you for your interest in the Hisense AHD5024KP1G. The drain hose is included with this model. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionHow high vertically can the internal pump drain the water?

Asked 10 months ago by Ronald.

• A:Answer Hi Ronald, Thank you for your interest in the Hisense AHD5024KP1G. The height should be less than 16 ft. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 10 months ago by HisenseProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questiondoes AHD50224KPP1G have automatic shut off and on when desired humidity is reached, and if power is turned off will the unit return to my settings automatically?

Asked 11 months ago by Anonymous.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense AHD5024KP1G. The unit will not power off completely. The fan and compressor will shut off once the desired humidity is reached; however, they will turn on once the unit detects that the humidity begins to rise. Once the unit is powered off and then on, you would be required to adjust the settings. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 11 months ago by HisenseProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this unit UL approved.

Asked 1 year ago by Glenn.

• A:Answer Hi Glenn, Thank you for your interest in the Hisense AHD5024KP1G. This unit is UL certified. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 year ago by HisenseProductExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the minimum temperature that this dehumidifier can properly operate without freezing up

Asked 9 months ago by Bob.

• A:Answer Hi Bob, Thank you for your interest in the Hisense AHD5024KP1G. The operating temperature is between 38°F to 90°F (3.2°C to 32.2°C). If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 8 months ago by HisenseProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the actual amps used when operating?

Asked 9 months ago by howie.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense AHD5024KP1G. This unit uses 3.8 A. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 9 months ago by HisenseProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the AMP and Watts usage of model AHD5024KP1G?

Asked 11 months ago by chucklew.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense AHD5024KP1G. This unit is rated for 7.6 A and 535 amps. If you have any further questions or concerns, please give us a call at 1-877-465-3566 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 11 months ago by HisenseProductExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question