“How do I get to HDMI 2.0 Format? it is not highlighted in the settings so I can't select it. Stuck in standard.”
1-1 of 1 Answer
Hello Hisense Customer, Thank you for purchasing a Hisense 55U6G. The HDMI 2.0 format is automatically enable. We're so sorry that your TV is stuck in standard, please perform a factory reset by going to Menu>> Settings>> Device preferences>> Reset>> Reset your TV back to the factory default. If none of these troubleshooting tips fix the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
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