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If you're in an app like Amazon prime video when the videos playing pause it and go up and you'll see the settings for closed captions and turn it off most apps have their own closed caption settings now if you're watching local TV off antenna that's a separate setting while you're watching you should be able to pull up a menu button or something like that and turn it off if it comes on. Sounds like Hisense had it set by default but I've been in YouTube before and it is gone back to closed caption on its own and had to change it back.
Sorry, there was a problem. Please try again later.Hi there! Thank you for choosing Hisense! The CC button on the remote only controls closed captioning for over-the-air channels. Please check the input / source. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
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