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Hi Gabriel, thank you for purchasing the Hisense 65U6G and for taking the time to provide us with feedback. We are sorry to hear that you are having this issue. Please press/hold the menu button (3 horizontal bars) for about 5 seconds, to perform the pairing process. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
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