“I just purchased TV, and upgraded to new firmware. Impressed in some areas. However, after I logged into my VUDU and Movies Anywhere apps on the TV, it will not support 4K streaming, only 1080. Anyone stream 4K/HDR content form the apps?”
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The apps are not detecting this is a 4K unit. I have used vudu, movies anywhere, apple tv streaming box, etc and they ALL are giving errors the tv is not capable of 4k streaming. This is a HISENSE issue. Just called your customer service department and they told me it is not a 4k tv!
Sorry, there was a problem. Please try again later.Hello Hisense Customer, Thank you for your interest in the Hisense 65U8G. We're so sorry that you're experiencing this issue with your unit. This is no more acceptable to us than it is to you. In order for the app to be played or viewed in 4K, the title playing must be also be in 4k. If this issue persisted with 1080p on a 4K title, please reach out to VUDU customer support at 1 (888) 554-8838. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
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