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Thank you for your interest in the Hisense 98QD5QG. Please note that standard Best Buy delivery does not include unboxing. However, unboxing and mounting services are available for an additional cost. You can select the Delivery + Installation option when making your purchase online. If you have any further questions. Please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
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