Questions & Answers

Q: QuestionHow many channels does this soundbar have?

• A:Answer This soundbar has 5.1.4 channels.

Q: QuestionAre cables included with the purchase of this soundbar?

• A:Answer Yes, an HDMI cable is included with this soundbar.

Q: QuestionDoes this soundbar come with a remote control?

• A:Answer Yes, this soundbar includes a remote control.

Q: QuestionHow many HDMI outputs does this soundbar have?

• A:Answer This soundbar has one HDMI output.

Q: QuestionDoes this soundbar support Dolby Atmos surround sound?

• A:Answer Yes, this soundbar supports Dolby Atmos surround sound.

Q: QuestionIs it possible to mount this soundbar on the wall?

• A:Answer Yes, this soundbar is wall mountable.

Q: Questionare the rear speakers wireless?

Asked 5 months ago by speakers.

• A:Answer Each of the rear speakers has only a power cord. They connect wirelessly for the audio. The subwoofer does NOT need to be near them like with some systems.

  Answered 4 months ago by Anonymous

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Q: QuestionMy new AX5140Q sound bar is not being recognized by my new 65" Hisense U6 series TV. It won't open the sound controls on the TV. The HDMI cables are connected properly. HDMI 1 eARC to HDMI 1 eARC. What is happening? What's missing? Thanks.

Asked 2 months ago by Hiiiisense.

• A:Answer Make sure your settings are for that. I have that soundbar set with my 55 inch U6 series tv and mine works great. I did have to call Hisense and go through it step by step.

  Answered 1 month ago by PeggyWVerified Purchase

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Q: QuestionAre you able to keep rear speakers in front with soundbar and select an option that makes it essentially an extra wide forward facing soundbar, or do they only work as rear speakers?

Asked 2 months ago by Matthew.

• A:Answer Hello Matthew, I’m not an expert but I have vast experience with surround sound! This is 5.1.4 system, meaning there are 5 channels for the soundbar: 1 center, 1 left front, 1 right front inside the soundbar itself! The two remaining channels are 1 left rear and 1 right rear which are your surround sound speakers to be placed behind where you would sit! Sometimes directly or off to the side depending on your living space? The next digit .1 is the subwoofer that is placed near the front off to the side. The last digit is.4 which are the upward firing speakers that are part of Dolby Atmos and DTS-X. At least 2 of the 4 are located on the topside of the soundbar itself, not positive about the other 2? There’s 2 options, either all 4 are inside the bar or there could be 2 in the rear surround speakers. Dolby Atmos uses these up firing speakers to bounce sound off of the ceiling and back down creating a dome of sound around the viewing area! The rear speakers connect wirelessly, as well as the subwoofer, however each on of those has a power cord that must be plugged into an outlet! Back to your question, you’d be defeating the purpose of having surround sound by putting the rear speakers at the front!! Just my opinion

  Answered 1 month ago by HiFiMike

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Q: QuestionDoes hi-concerto work with TV model 75U65QF?

Asked 3 days ago by Justin.

• A:Answer Hi Justin, thank you for your interest in the Hisense 75U65QF. The TV does not support Hi-Concerto. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 days ago by HisenseProductExpert

  
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Q: QuestionDoes the Hisense 75QD7QF TV supports the Hi-Concerto feature?

Asked 4 days ago by Justin.

• A:Answer Hi Justin, thank you for your interest in the Hisense AX5140Q. The Hisense 75QD7QF does not support the Hi-Concerto feature. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 4 days ago by HisenseProductExpert

  
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Q: QuestionHow much watts

Asked 1 week ago by Hawaiianman.

• A:Answer Hi Hawaiianman, thank you for your interest in the Hisense AX5140Q. The Power Consumption is 120W (including Satellite Speaker: 20W*4, Subwoofer: 40W). If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 1 week ago by HisenseProductExpert

  
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Q: QuestionCan you connect this soundbar strictly BLUETOOTH only to your tv without using the hdmi?

Asked 1 month ago by Bluetooth.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense AX5140Q. You can connect the sound bar to the TV via Bluetooth. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionWhat is the length of the soundbar. Also can you use this with a windows PC

Asked 1 month ago by KenG.

• A:Answer Hi KenG, thank you for your interest in the Hisense AX5140Q. The Product Height is 2.24 inches; Product Width 4.25 inches and Product Depth is 40 inches. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionIs this soundbar compatible with Alexa (as an output to play music through) I have been unable to get our Echo Dot to recognize this soundbar system

Asked 1 month ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense AX5140Q. The soundbar does not support Alexa. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionWill this work with hisense model 65qd5n

Asked 2 months ago by Jeremy.

• A:Answer Hi Jeremy, thank you for your interest in the Hisense AX5140Q. Yes, both the TV and soundbar are compatible. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionMy new AX5140Q sound bar system is not being recognized by my new 65" Hisense U6 series TV. It won't open or unlock the sound system controls on the TV. Yes, the HDMI cables are connected properly. HDMI 1 eARC To HDMI 1 eARC. What is happening? Thanks

Asked 2 months ago by Hiiiisense.

• A:Answer Hi Hisense Customer, thank you for your interests in the Hisense AX5140Q. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionDoes high concerto and other features work with the Hisense 100U76N?

Asked 2 months ago by Matthew.

• A:Answer Hi Noah, thank you for your interest in the Hisense AX5140Q. Yes, the Hisense 100U76N TV supports the Hi-Concerto feature when paired with compatible Hisense sound systems. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 months ago by HisenseProductExpert

  
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Q: QuestionI have been waiting for this item to be available, can we get an ETA? Will inventory be limited?

Asked 5 months ago by OscarGrouch.

• A:Answer Hi Oscar, Thank you for your interest in the Hisense AX5140Q. We recommend reaching out to the store. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 5 months ago by HisenseProductExpert

  
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