“My new AX5140Q sound bar is not being recognized by my new 65" Hisense U6 series TV. It won't open the sound controls on the TV. The HDMI cables are connected properly. HDMI 1 eARC to HDMI 1 eARC. What is happening? What's missing? Thanks.”

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• Make sure your settings are for that. I have that soundbar set with my 55 inch U6 series tv and mine works great. I did have to call Hisense and go through it step by step.

  Answered by PeggyW 2 months ago

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• I have the same problem. The users guide for this is lacking a lot of information.

  Answered by m1k3 1 month ago

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• If your TV is 2025 model it should work..will not work with older models

  Answered by Berdman 3 months ago

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