Questions & Answers

Q: QuestionCAN I USE IT ON STEWART SCREENS NOT SURE ABOUT MODEL BUT HAVE IT AWHILE

Asked 3 years ago by STARTER72.

• A:Answer It comes with an ultra short throw screen already. You will of course be able to get a picture on any screen but you need a UST screen to get the best image and prevent light reflection.

  Answered 3 years ago by MattVerified Purchase

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Q: QuestionWhat is the Width and Height of the 100" screen included

Asked 4 years ago by espiritiv.

• A:Answer Hello espiritiv, thank you for your interest in the Hisense 100L9G-CINE100. The assembled screen dimensions (WxHxD) are 88.7 x 50.6 x 1.4 inches. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team.

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionIs the screen that comes with this model the ALR Daylight Screen or the ALR Cinema Screen?

Asked 3 years ago by bizman.

• A:Answer This one comes with the cinema screen as indicated by the model number.

  Answered 3 years ago by TheRobHVerified Purchase

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Q: QuestionWill flex or bounce of the floor from heavy footed walkers or kids playing transfer to the picture causing it to shake?

Asked 1 year ago by Eddy.

Q: QuestionWill it work with XBOX ONE X

Asked 2 years ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense 100L9G-CINE100. Yes, the TV works with XBOX ONE X. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionMy L9 ultra short throw projector keeps shutting off after 30 min. Is there something I can do to stop that or is there an issue?

Asked 2 years ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense 100L9G-CINE100. Please go to your TV settings and ensure that the sleep timer is set to off. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the exact measurements for the screen install wall plates for Hisense - L9G Laser TV Triple-Laser Ultra Short Throw Projector with 100" ALR Screen The instructions are not clear and look like they are for a 120”

Asked 2 years ago by Zoj.

• A:Answer Hi Zoj, thank you for your interest in the Hisense 100L9G-CINE100. The Recommended TV stand dimensions: 20” Tall x 16” Deep. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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Q: QuestionHi, I am buying Hisense 4k projector with 100 inch screen. Is it possible to swap the screen to 120 inch and pay difference

Asked 2 years ago by Kaykay.

Q: Questioncan i connect this to a receiver

Asked 3 years ago by prashant1827.

Q: QuestionWhat does the cinema screen look like when it's off? Do I have this big white thing hanging on my wall? Or do people leave a fish tank or some other screen saver on it going all the time. Chop

Asked 3 years ago by Chop.

• A:Answer First, I just want to mention that if the screen looks white with the projector off, then the screen is installed upside down. It should look more gray with the projector off. In my opinion, the screen actually looks similar to a flat screen TV when turned off due to the gray tone. If you want to add some interest to the room, you can put some art (or fish tank) on the screen when idle. But I prefer to leave it off when not in use to conserve power and the projector.

  Answered 3 years ago by TheRobHVerified Purchase

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Q: QuestionThe Hisense site says Dolby Vision coming in Summer 2022 firmware update. If I buy the L9G today July 2022 will it come with the update since we are in summer 2022 or will the update come after purchase?

Asked 3 years ago by HisenseL9GBuyer.

• A:Answer I have the 100L9G and I still do not have the update. I have been following a thread that has a Hisense representative and he claims it is rolling out now and that we should have the update by the end of July. I hope so.

  Answered 3 years ago by jsnowman23Verified Purchase

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Q: QuestionCan you watch YouTube TV or cable TV on this setup

Asked 3 years ago by Nathan.

• A:Answer Yes you can watch anything once you’ve attached an Apple TV or something like it.

  Answered 3 years ago by Martyw2422Verified Purchase

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Q: QuestionDoes it have google chromecast built-in and apple airplay 2?

Asked 4 years ago by Fabio.

• A:Answer Hello Fabio, thank you for your interest in the Hisense 100L9G-CINE100. Yes, this TV does have built-in Chromecast however it does not support Apple AirPlay. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team.

  Answered 4 years ago by HisenseProductExpert

  
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Q: Questionis this ALR screen the daylight screen version or the cinema screen option?

Asked 4 years ago by Fabio.

• A:Answer Hello Fabio, thank you for your interest in the Hisense 100L9G-CINE100. You should choose your screen based on where you intend to use the unit. The ALR Daylight Screen is better suited to a room with lots of windows and high ceilings, while the ALR Cinema Screen is more suited for a light controlled media room. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team.

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionI am unable to find/get the Netflix app. Any help would be greatly appreciated.

Asked 3 years ago by Caryn.

• A:Answer Netflix is not yet available natively on the L9G. You will need to use an external media device (like a Fire TV Stick) or cast Netflix from a computer/device on your network. I hope they will eventually add Netflix to the L9G in a future update.

  Answered 3 years ago by TheRobHVerified Purchase

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Q: QuestionHow does one choose which screen they want? Would we have to buy from the company directly? For instance a lot of answers are saying it comes with the daylight screen. How do we go about getting the cinema screen? I’m looking to purchase in a few months.

Asked 3 years ago by BlakeTheSnake.

• A:Answer Hi BlakeTheSnake, thank you for your interest in the Hisense 100L9G-CINE100. This unit comes with the Cinema screen. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 3 years ago by HisenseProductExpert

  
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Q: QuestionDo you have a choice of daylight or cinema screen? Or which comes with the projector?

Asked 3 years ago by Me.

• A:Answer Yes. The model number is different based on the screen size (100" or 120") and screen type (daylight or cinema) that you order.

  Answered 3 years ago by TheRobHVerified Purchase

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Q: QuestionWHAT IS THE DIFFERENCE IN HISENSE L5G AND L9G AND PRO X1

Asked 2 years ago by SWEDE.

• A:Answer Hi Swede, thank you for your interest in the Hisense 100L9G-CINE100. The 100L5G does not have 4K upscaling, the brightness level is 2700 Lumens. While the 120L9G has 4K upscaling and a brightness level of 3000 Lumens which is typical for optimal brightness. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 2 years ago by HisenseProductExpert

  
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