“My delivery was cancelled on the day of delivery because the delivery guy got hurt. They can’t delivery for 3 weeks. The same date as someone who just placed an order. Best Buy needs to make accommodations when the delay is their fault.”
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Absolute garbage service... I thought online orders were supposed to be mostly seamless. My delivery got canceled overnight prior to the day of delivery with zero effort on Best Buy's part to make it work. Make sure you do the order "prep" or they might cancel your order, which is stupid... It's basically a checklist of things to ensure your order fits the door... It's a TV, not a fridge... It's nowhere close to being taller than me.. So even though this "prep" isn't notated with any form of urgency on my order, if I don't do the checklist, they cancel my appointment... No one calls to confirm? Or to verify the TV will fit my door? Fortunately, I already had the day off, but this could've been a major inconvenience if I had to take time off for a delivery that was never going to happen. Regardless, now I have to wait another week for my TV. Seriously: if the prep is THAT important, then it should be completed during the order process, not sprung on unsuspecting customers at the last minute. I get how this prep might help, but cancelling a delivery when you could've also called, or heck even texted, to verify this order for hundreds of dollars? Best Buy would rather throw away money and ultimately cancel an order? I didn't know Best Buy was intentionally trying to lose business.
Sorry, there was a problem. Please try again later.Your delivery was canceled because the assigned crew couldn’t complete it (in this case, due to an injury). When that happens, Best Buy’s system usually pushes your order to the next available route date, which can be weeks out, and it doesn’t automatically prioritize you over new orders. But since the delay was Best Buy’s fault, you should: 1. Call Best Buy at 1-888-237-8289 and ask for the Appliance Delivery Team. 2. Tell them clearly: “My delivery was canceled the day of because of your crew. I should not be rescheduled weeks out like a new order. I need you to escalate and prioritize me for the next available delivery truck.” 3. If the first agent won’t help, ask for a supervisor or the Escalations/Resolution Team. 4. Request compensation (waived delivery/installation fee, or a gift card) for the missed date.
Sorry, there was a problem. Please try again later.After it canceled delivery of my washer one day before scheduled delivery and abruptly postponed it for 3 weeks, and my spending an hour with its text messages and unanswered phone calls, I am done with Best Buy; have no further reason to walk through its doors. Purchased same order at Costco.com at substantial savings and with prompt delivery.
Sorry, there was a problem. Please try again later.Just happened to me today. Same exact thing. I am very disapointed that Best Buy makes no accomodations. I ordered Tonal 6 weeks ago and it will be 4 weeks later than the date they promised when I ordered.
Sorry, there was a problem. Please try again later.Good luck. Months ago we sustained thousands of dollars of damage to our property due to negligent delivery drivers and have still not been compensated for it.
Sorry, there was a problem. Please try again later.I would have asked them to compensate you with waiving the delivery fee since it was their fault
Sorry, there was a problem. Please try again later.Because best buy annoying it says We were unable to process your order with the payment information you provided.Update Payment and I use blue snap visa and it work so yeah it annoying
Sorry, there was a problem. Please try again later.We will improve the service, sorry for the inconvenience
Sorry, there was a problem. Please try again later.Best buy should hirer new people that can actully do their job. Most people wouldint understand. Only one guy can deliver bs.
Sorry, there was a problem. Please try again later.They wont, they'll just string you along. Good luck .
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