A:Answer"Best Buy stipulates a policy that prohibits tipping of Best Buy employees and service providers as of 2022. This means customers are not allowed to tip Best By delivery drivers, installers, and Geek Squad workers. The policy also emphasizes that when a customer pays for a product and service, they have fully paid for the purchase."
A:AnswerReturn your purchase and buy from somewhere else. We have been given 4 6 hour delivery install windows over the last 2 months and We have yet to receive our TV. Absolutely the worst experience I have ever had. Unless you can haul your large appliances and TV on your truck, go somewhere that will actually respect your time and keep thier promise
A:AnswerMy home got damaged during delivery. The worst company to deal with. it has been 5 month since I reported the claim. Ever time I call and email they ask me to report it again. I stop buying with them and canceled all my credit card that I had from best buy. God Luck with this creep company.
A:AnswerAll free. If you look at brochure for Best Buy appliances, especially for washers and dryers which was right by the cash register in the washer dryer department, I found a sentence that said haul away of both items were free. I had already been told delivery was free so when my sales man said the haul away was $50 for each washer and dryer I pointed out to him what their own brochure said and all three were free !
A:AnswerBought a cat litter robot 4, and a company called Roadie just delivered. I didn't ask Best Buy to send a 3rd company to deliver. I am a Best Buy Elite member and my stuff says free shipping. I'm not tipping some 3rd delivery service, maybe Best Buy should deliver, and not put a customer in awkward position.
A:AnswerSo sorry that happened to you! I understand how incredibly frustrating it can be to have something happen to a purchase. I’d recommend contacting your local Best Buy store and explaining the situation. There team members go above and beyond to assist you. They may have the TV you purchased in stock and depending on the damage may be able to exchange your defective/damaged TV so you’d be able to have it the same day. If not, you can request they deliver it to the store and you can pick it up to make sure it wasn’t damaged during shipping. If none of this proves satisfactory; please contact Best Buy’s corporate office by phone or email. Best Buy is a reputable company and they are excellent with assisting any issues that arise.
A:AnswerAbsolute garbage service... I thought online orders were supposed to be mostly seamless. My delivery got canceled overnight prior to the day of delivery with zero effort on Best Buy's part to make it work. Make sure you do the order "prep" or they might cancel your order, which is stupid... It's basically a checklist of things to ensure your order fits the door... It's a TV, not a fridge... It's nowhere close to being taller than me.. So even though this "prep" isn't notated with any form of urgency on my order, if I don't do the checklist, they cancel my appointment... No one calls to confirm? Or to verify the TV will fit my door?
Fortunately, I already had the day off, but this could've been a major inconvenience if I had to take time off for a delivery that was never going to happen. Regardless, now I have to wait another week for my TV. Seriously: if the prep is THAT important, then it should be completed during the order process, not sprung on unsuspecting customers at the last minute. I get how this prep might help, but cancelling a delivery when you could've also called, or heck even texted, to verify this order for hundreds of dollars? Best Buy would rather throw away money and ultimately cancel an order? I didn't know Best Buy was intentionally trying to lose business.
A:AnswerWhen they call the day before to remind you about delivery, there is a number they mention that you can call if you just want it delivered to the door.
A:AnswerThe delivery people typically figure out how to get the fridge in the house by removing the door and the handles. This frees up two to three extra inches. The also can angle the product.
A:AnswerYes.. they will call .. and plus u can get textes to ur phone .. look at that it tells u where they are ..like their 2 stops away then ur next .. then 10 mins away
A:AnswerI just had a fridge delivered and I specifically told the sales person that I needed the handle on the right side, he said it wouldn’t be a problem and to tell the delivery guys. Well they just told me they won’t do it and I have to schedule the Geek squad to come out and change it. The handles weren’t even on the door yet so I’m not sure why he couldn’t just put it on the other side and flip the door as we were told they’d do! Who wants to wait and schedule yet another person to come do this
