Customer Ratings & Reviews

Best Buy’s delivery and installation team was excellent! They came yesterday and did an amazing job. The installers were very professional, detail-oriented, and even gave me a great recommendation for the TV mount that would best support my 98-inch TV. They mounted it perfectly and had everything completed in less than an hour. I’m extremely satisfied with their service and highly recommend Best Buy for delivery and installation.

Let me preface this review with the fact that my out going washer and dryer were LG's and 15 years old. The replacement was due to my washer started leaking and the search began. I have no brand loyalty, but the new LG washers and dryers are so beautiful, if a washer and dryer can be called that. I weighed the options between them and the alternatives, including the model right above the pair I bought and found this pair to be the best option for my purposes. I was specifically looking for the largest tubs, rust resistant detergent, softner and bleach reservoirs. My last washer had a metal bleach reservoir that rusted and the rust would stain my whites. I also realized that I don't use more than one or two different cycles on either machine, so the upgrade to the top models, above the machines I bought weren't necessary. My washer came with about 7 cycles versus, I think 22 cycles for $200 more on the next LG model up. $400's difference if you are buying the matching dryer to that model. I chose the LG over the equivalent SAMSUNG washer because the LG provided 200 more revolutions per minute than the SAMSUNG. The SAMSUNG washer had something like 750 revolutions per minute and the LG washer had something like 950. The LG's were about $100 more than the equivalent SAMSUNG versions, but I felt that the more revolutions would give a better contribution to keeping my clothes clean. The choice in dryer was simple at this point, I wanted the matching set. I realize this is a vain approach, seeing as though my previous dryer still functioned fine, but I wouldn't have it any other way.

Managed to find this in-stock during peak pandemic freakout in April 2020. We had considered buying a new freezer for quite some time because our freezer is small and awkward. I had wanted a chest freezer but after having this delivered and packing it with food, I am glad we ended up with an upright freezer instead of a chest. Not too big for food to get lost in as can be the case with a chest. A few bucks more than a chest freezer but worth the extra cost. Would be nice if there was storage on the doors, but that would make this unit much larger. Perfect for two people. Runs quiet and does the job. We have multiple Insignia products in our home that have been very reliable and the pricing very fair. We also have VERY narrow stairs leading to the basement in our old home with a 90 degree turn halfway down and we had no problem navigating the freezer down the stairs. Good little freezer for a very fair price.

Replaced a GE Profile that died six months ago. Two service calls, part on backorder forever, finally we gave up. Household of 6 hand washing dishes for six months, so we had plenty of time to think about what we wanted next. Went with the 7266 because we were tired of reading failure rates on everything in the $700-1000 range. Skipped the auto dispensing stuff, don't need it, manual works fine. Two weeks in. It cleans better than the GE did when the GE was new. I scrape and load, no pre-rinsing, and everything comes out clean including a sheet pan that sat overnight. Glasses are coming out clear instead of filmy, which I assume is the water softener. It's absurdly quiet. I've walked over to check if it was running. Normal cycle is about 2.5 hours. Doesn't bother me since I run it at night, but know that going in. Quick cycle does a real load in under an hour. Third rack is an organizational dream. Two weeks isn't long enough to judge a machine that's supposed to last twenty years, so take this for what it is. But so far, no regrets on paying double.

I recently availed myself of Best Buy’s home delivery service for a washer, dryer, and TV, and I am thrilled to share my positive experience with their exceptional service. From the moment I placed my order to the final installation, Best Buy impressed me with their professionalism, efficiency, and commitment to customer satisfaction. The delivery process was seamless and hassle-free. Best Buy provided accurate and timely updates regarding the status of my order, keeping me informed every step of the way. Their communication was clear and concise, ensuring that I had all the necessary information for a smooth delivery experience. The delivery team demonstrated utmost professionalism and expertise. They arrived promptly within the designated time window and handled the delivery and installation with precision and care. The team members were friendly, courteous, and knowledgeable, taking the time to answer any questions I had regarding the products and installation process. The delivery process itself was efficient and well-organized. The team ensured that the products were securely transported and handled with utmost care. They carefully positioned and installed the washer, dryer, and TV, ensuring everything was functioning correctly and providing helpful demonstrations of the product features. Furthermore, I was impressed by Best Buy’s attention to detail during the installation process. The delivery team went above and beyond to ensure that all connections were properly set up, confirming that the appliances were ready for immediate use. They took the time to explain the necessary maintenance and care guidelines, enabling me to make the most of my new purchases from day one. I must also commend Best Buy on their commitment to customer satisfaction. They followed up after the delivery to ensure that I was satisfied with the service and products. This level of attentiveness and dedication to ensuring a positive customer experience sets Best Buy apart from other retailers. In conclusion, I highly recommend Best Buy’s home delivery service for appliances and electronics. Their professionalism, efficiency, and commitment to customer satisfaction are truly commendable. With Best Buy, I experienced a hassle-free delivery process, expert installation, and exceptional customer support. Choosing Best Buy for my appliance and electronics needs was a decision I won’t regret, and I will undoubtedly turn to them for future purchases. Rating: ⭐⭐⭐⭐⭐

I wanted to share my positive experience with the convenient home delivery service that was included with the purchase of my washer and dryer pair. This service exceeded my expectations and made the entire process effortless and stress-free. From the moment I made the purchase, the delivery process was well-coordinated and efficient. The delivery team communicated with me promptly to schedule a convenient delivery window, ensuring that it fit into my schedule seamlessly. On the scheduled delivery day, the team arrived promptly and was equipped with the necessary tools and equipment to handle the delivery and installation. They displayed professionalism and expertise throughout the entire process, ensuring that the appliances were handled with care and precision. What impressed me the most was the attention to detail and the willingness of the delivery team to go above and beyond. They not only delivered the appliances to my doorstep but also offered assistance in moving them to their designated location within my home. Their helpfulness and friendly demeanor made the experience even more pleasant. The delivery team was knowledgeable about the products and took the time to explain the features and functionality of the washer and dryer. This added touch of customer service was greatly appreciated and demonstrated their commitment to ensuring a positive experience for the customers. Overall, the convenient home delivery service included with the purchase of my washer and dryer pair was exceptional. The well-coordinated scheduling, prompt arrival, and attentive service provided by the delivery team made the entire process hassle-free. I am thoroughly satisfied with this service and would highly recommend it to anyone in need of a seamless and convenient delivery experience.

We are very happy with our purchase of the Samsung 36 in Side by Side Bespoke refrigerator (White/Glass). It is large and roomy but not oversized, makes 2 sizes of ice and the ice maker and does not take away from the amount of available space in the freezer as our old one did. It looks absolutely beautiful in our kitchen. There is a water pitcher with a (fruit) difuser in the doorway that refills itself after a glass of water has been is poured. Love this feature. Our other favorite is the touchless door open feature. We just wave our hand over the sensor and the door opens. The refrigerator is easier to keep clean (fingerprints). Wipes easily inside and out. If we have an item too large (tall) to fit, there is a drop down shelf to provide extra room ~ who knew? Thanks! We can also connect to wifi and will know via the Samsung app if there is an issue with the refrigerator. We originally wanted stainless steel but it was not available. We were skeptical about the white glass but I am glad we did purchase it. Looks sleek and clean in our kitchen and fingerprints are not as visible. The only cons we have so far, are the missing deli shelf, the overshelf tray that sits above the fruit/vegetable bin does'nt sit well; its moves (is unsteady) when the vegetable bin is pulled out. Seems like everything placed on the that shelf may fall. There could have been some built in grooves to set the overshelf tray in so they're not so easily moved. We also lose some space in the refrigerator from the location of the water filter. Its next to the second fruit/vegetabe bin at the bottom of the refrigerator. But, thus far, we're making it work because we have sooo much more room throughout thr refrigerator. All-in-all, we're pleased with the refrigerator. Thecons are very minor compared with the ultimate purpose of us purchasing it, which eas more room. The cost was more than we onte ded to spend but with all the features and extra room, for us, it was worth it. Hope this helps anyone considering purchasing this refrigerator.

Great job with delivery very professional and on time as well. TV installation was fast and somewhat painless.

I ordered the Insignia™ 85" F50 Series Fire TV from BestBuy.com on a Wednesday and selected the “Free Scheduled Delivery” option. The entire process—from checkout to the moment the set was powered on—was smoother than I expected for such a bulky item. 1. Scheduling & Communication • Best Buy texted and emailed a delivery window (Saturday, 8 a.m.–12 p.m.) the same day I placed the order. • 24 hours before arrival, the local courier rang me to confirm the one-hour slot. • A live-tracking link arrived the morning of delivery; the truck icon crept across the map like an Uber, so I never had to guess when they’d show. 2. Arrival & Unboxing • Two uniformed delivery pros arrived at 9:07 a.m., introduced themselves, and asked where I wanted the TV. • They unpacked it while still on the truck, inspected the panel for cracks, and placed the bare screen on the included stand in my living room—no debris left behind. • Because the box is 7-plus feet long, they offered to haul the empty carton away (I kept it for the 15-day return cushion, but the option was nice). 3. Placement & Setup • They positioned the TV on my media console, leveled it, and even zip-tied the power and HDMI cables with Velcro Best Buy provided. • One tech synced the Fire TV remote to my soundbar and ran a quick picture test to verify no dead pixels. Total in-home time: 18 minutes. 4. Courtesy & Care • Both guys wore shoe covers and used padded blankets on the hardwood. • They asked if I wanted the wall-mount hardware removed from the box so I could schedule Geek Squad later (I did). • They snapped a photo of the serial number on my behalf for warranty purposes—something I’d have forgotten. 5. Post-Delivery Follow-up • Within an hour, Best Buy emailed a delivery confirmation and a link to rate the crew. • A Geek Squad agent called the next business day to confirm a complimentary 15-minute “Smart TV walkthrough,” which I booked for the following week. Overall Impression Best Buy turned what could have been a logistical headache—getting an 85-inch, 100-pound panel into a third-floor condo—into a white-glove experience. The communication was proactive, the delivery team was punctual and professional, and the extra touches (cable management, soundbar sync) elevated the service well above “drop at the curb.” Five stars for delivery; the only thing they didn’t do is make popcorn for movie night.

⭐️⭐️⭐️⭐️⭐️ Title : Excellent delivery, very professional The delivery was great. The driver arrived on time, handled the TV package with care, and placed it exactly where I asked. He was polite and efficient — no damage, nothing missing. I’m very satisfied with how smooth and professional the delivery process went. Definitely recommend this delivery service.

It seems as though most of the refrigerators on the market today have the pull out drawer freezer, which make food organization difficult; consequently we have always preferred the side-by-side design. This refrigerator takes the side-by-side idea to a whole other level! Instead of two doors, this offers four doors and one of the freezer doors can be used for either refrigeration or freezer. While we will use it primarily for freezer space, it is a super nice option around the holidays when we will likely have a turkey defrosting, taking up valuable refrigerator space. The size of this fridge is also huge, coming in at 29c feet. One of our favorite features is the beverage center, which is not only super functional, but also an energy saver, because it allows access without opening up a main door. The filtered water pitcher automatically refills, so cold water is always ready on demand. In addition, the two types of ice makes everyone happy. The refrigerator doors also have an auto-open option, which at first seemed unnecessary, but has become a favorite feature--particularly when our hands are full from brining in groceries from the store. Overall, we have no complaints and are very happy with our purchase!

I honestly had such a great experience with the Best Buy Geek Squad installation team. From the moment they arrived, everything felt super easy and stress-free. They were right on time, very sweet, and made me feel totally comfortable letting them handle such a big TV. They took care of everything and were so gentle and precise during the install. The TV was mounted perfectly, all the wires were hidden and neat, and it just looked so clean and polished when they were done. They even walked me through the setup and made sure I knew how everything worked before they left, which I really appreciated. What I loved most was how effortless they made the whole process. I didn’t have to worry about a thing, they handled it all with patience and professionalism. For such a large TV, the installation felt surprisingly quick and smooth. Overall, the Geek Squad made the experience amazing. It was easy, seamless, and totally worth it. If you want a flawless install without the headache, I would 100% recommend them.

I got permission from the wife to convert our loft into a home theater. I did my research and with how bright in is in our loft The 98" QM8K seemed to be the way to go. The first tv did have a rectangular section of dirty screen effect. Best Buy felt it happened when the first delivery crew took the tv out of the box to take it upstairs. I went to the store at SAN Tan Village in Gilbert AZ and they were incredible when I sowed them the pics of the issue. They said we are replacing it and within a couple days they a new crew did the install and transported it upstairs in the box. I was nervous they wouldn't be able to get it upstairs and I would have to go with an 85" tv but, they got it upstairs. Once installed we were good to go. The TV actually has great sounding speakers but I did add the tcl q85H soundbar system. So, I really only use streaming services ie youtube tv, Netflix, Prime, Apple tv and several others. I am impressed with the picture quality/upscaling when we watch youtube tv. I consider cable broadcast to be pretty bad but it really does improve the picture. I used RTINGS settings for SDR and HDR content. If I want to get nit picky I will say I have seen a couple blooming issues on hulu shows so I reduce the level of local dimming. Disney+ and Apple tv that broadcast in dolby vision looks incredible. Watching the hdr/imax settings on youtube oled tests look fantastic like the jennifer gala stuff and the lg/samsung oled tests. I am very happy with our purchase. Also, I want to reiterate the delivery and install people were just incredibly nice and professional. By far the best crews that have ever delivered large appliances/TV's to our home.

This TV is great, the colors are so bright and vivid. I love the size of it and it is so easy to use. I have already watched some of my favorite movies on it and it has made them so much more enjoyable. I didn't think I would like a TV so much, but I do. It came at a perfect time, because my previous TV stopped working and I was in the market doing research on what I should replace it with. This Hisense was the perfect fit for my needs, the size and picture quality fits my space perfectly. I can't wait to host family and friends to show them my new TV. The Dolby Vision makes movies look so much more crisp and life like, I really enjoy watching while using this feature. There is no lag when watching TV, the picture transition is very smooth and seamless. Fast moving scenes just move flawlessly across the screen, such an enjoyable TV to watch sports and action movies on. Highly recommend buying if you're in the market for a new television. If you enjoy watching movies and sports, get this TV.

Samsung 75" QN90F Review I absolutely love my Samsung 75" QN90F. The picture quality is the first thing that stood out to me. The colors are bright, the blacks are deep, and everything looks incredibly sharp. Whether I'm watching movies, sports, or streaming my favorite shows, the viewing experience is amazing. I use this TV in my living room, where there's a lot of natural light during the day. One feature I really appreciate is how well it handles glare. Even with sunlight coming through the windows, the picture remains clear and easy to see. The 75-inch screen makes a huge difference. Family movie nights feel more like being in a theater, and watching football games is much more exciting on such a large display. I also do some gaming, and the motion is smooth with no noticeable lag. If I had to mention a downside, it would be that the smart TV menu can be a little confusing at times. It took me a while to get used to where everything was located. Also, it's a premium TV, so the price is higher than many other options. Overall, I'm extremely happy with my purchase. The excellent picture quality, large screen, and great performance make it one of the best TVs I've owned, and I would definitely recommend it to others.

When our old refrigerator unexpectedly stopped working, we needed a replacement quickly without putting a huge strain on our budget. The Frigidaire Refrigerator was exactly what we were looking for. My wife has always wanted a French door refrigerator with a bottom freezer, so this was the perfect upgrade for our kitchen. The size is ideal, the counter-depth design gives our kitchen a clean, modern look, and the value for the price is outstanding. The flexible payment options made it possible for us to replace our refrigerator right away without hurting our pockets by paying the full amount upfront. Delivery was fast, and the entire process was smooth. We're extremely happy with our purchase and would definitely recommend this refrigerator!

I consider myself lucky to have this TV in my living room. It is very comfortable for my eyes, has no glare—an experience I’ve never had before—and displays beautiful colors and great picture quality. I needed a new big-screen TV, so I went to Best Buy to look at a 75" TV that was advertised for $599. While I was there, I noticed the Samsung S95D TV. The clarity and comfort for my eyes were remarkable, prompting me to go back and forth between this TV and others in the store. After speaking with a store assistant, I learned that this was Samsung's first non-glare TV released in 2024. However, the price was $5,000. Wow! Even though that was a hefty price, I decided I had to get this TV because I had never experienced such comfortable viewing before. I’m extremely happy with my purchase; it is worth every penny. I don’t think there is any other TV like the S95D when it comes to glare. Watching TV, even YouTube channels, is nothing like it was before. If you’re annoyed by glare, like I used to be with my old TV—with a window on the right and a kitchen door behind me facing the screen—this is an amazing option. The difference in glare, color, and picture quality compared to my previous TV is astounding. The sound is a bit low, but it's suitable for small rooms. This isn’t a problem for me because I have a home theater system. I love this TV so much, and I hope it lasts as long as my previous TV did. So far, I’ve been enjoying it for five months since I bought it in September 2024. Initially, I wanted to have the TV's sound and my subwoofer connected through my DAC via optical output simultaneously without turning on the home theater receiver. At first, I thought this TV didn’t have this feature, and even Samsung customer support couldn’t help me. I was surprised that a TV at this price point wouldn't offer such a feature. However, the following day, I found the option in the sound settings menu. I can have TV sound and external output at the same time as I need. I couldn’t believe that the Samsung support team hadn’t been able to provide guidance on a feature that already existed on the TV. Despite the support, this TV is amazing and fulfills my needs perfectly. Great job, Samsung!

The community cabling team assembled my new cabinet, the Sony Bravia TV, hooked it up to DIRECTV and to an Orbi router as well as a Roku device and a Blu-ray DVD player and insured all were on the right inputs, walked me through each element to ensure that I was satisfied before signing. They cleaned up meticulously. I would hire them as freelancers. I really appreciate it. I could not have done it myself would hire them again in a heartbeat thank you thank you thank you. As for the Sony Bravia and the Sonos sound system unmatched. My previous TV had hard reflections in the sunlight. You can see the difference. There are no reflections on this screen. It is bright and beautiful.

I love this fridge! First of all, it took, 6 weeks to get here but it was worth the wait! I could have picked a different refridge but this one would fit perfectly in my small kitchen, allowing for more space since it was counter top depth. Max width in my area is 35 3/4, maybe 36 and it was difficult to find one that was in 35 to 35 1/2 range. I could have gotten a fridge with depth of 30 but I didn’t want wasted space. Also, I liked that the fridge has a place for butter/cream cheese in top of door. This fridge is also fingerprint resistant stainless steel which is great! I like that the shelves on both sides are adjustable and shelves are all glass…not wire so things will not slip through. I love the drawer at the bottom which you can also adjust the temp for that drawer-we were going to keep meat in it but put our drinks and cheese. We were worried that we would not be able to open the drawers on the right side bc we can only open the right side French door to 90 degrees because kitchen counter. But it is not a problem at all! So if you will have a wall up against one side, you will have no problem opening and even removing the drawers to clean! There is a water dispenser inside which is great! The ice machine works great. I researched fridge brands before buying and Maytag consitently got better reviews. It is only brand that has a 10 year limited compressor warranty. I also bought rhe 5,year Best Buy warranty. Buy during sale even, like during after Christmas, any holiday you will find good deals! Also, the warranty is cheaper during sale because it is based on the price. See

I had my fridge delivered. They called before arriving. Moved the old one to another spot in laundry room. Brought in new unit and were very professional and fast. Very well worth the delivery charge. Happy customer here.