Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 109715 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 109,715 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery of a garage ready chest freezer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery driver & his assistant was both very kind, friendly & helpful. Unboxed, set in place & made sure everything worked about the freezer before left. Great exsperience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shop Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great looks good in my shop and I would recommend this refrigerator for whoever's looking for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! They called with eta, and called when the arrived. I was at work and they called with question my wife couldn't answer. There was an issue with dryer cord and outlet that needed to be upgraded. They were not permitted to hook it up as is and explained it to me. I was clear on what needed to be done by me when got home. A supervisor from dispatch even called later to make sure it was explained properly by installers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TCL 65QM6K paired with Q85H soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received and installed a 65” QM6K this week replacing an older non-QLED TV. Huge picture quality improvement making the upgrade! Unboxing and install as was app set-up especially since I have an existing TCL TV with Google TV. I paired the TV with a TCL Q85H soundbar. However, before setting up the soundbar I did try the TV audio which was very good on it’s own. If you’re someone who prefers only a TV without a soundbar or home theater system this is a great option for upgraded audio.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Good service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home delivery was fast and very professional. Got the job done and quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and fast install. The delivery guys were very helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service & Communication

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! We were able to easily set up an appointment and they were wonderful at communicating. We were notified on the timeframe the day of and they let us know when we were on our way. Item was delivered in perfect condition and the delivery guy was super nice and helpful. 10/10 would recommend for your big, expensive purchases to ensure it remains in great condition through transport. Love Best Buy so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia Fire Tv Is Great!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second TV I bought for our new apartment. The TV is clear, has apps to download, is large enough for bedroom and livingroom(it’s a small apartment). Can be put on your Amazon acct. This TV rocks!! Thinking about purchasing a 3rd!!! And before you get to flapping ya gums about the pic, my phone is old and and the pic is really clear in person so bye!! And to the actress in my photos, sorry girl!!! Don’t mean to catch you like that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery of Range & Microwave

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was smooth with knowledgeable guys who brought two power to ensure that they had what I needed on hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went well. Installers made it a point to run oven as part of the delivery process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    77" Samsung

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing T.V!! Recommend everyone to get your hands on it before the Superbowl!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    thanks

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication very responsible they on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very worth it to pay for this service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome moving the new and the old refrigerators. My door was small so one of them pull parts apart to make it work. They also mi es the old one to the basement and again they were ver knowledgeable on what they need to do to have the work done! Good job guys! Worth it to pay for this service so I did t have to do it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Best investment

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were super fast. Put the tv on the wall in minutes. Customer service was the best I’ve ever experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Was Cold... But the Install Was Cooler

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and install crew showed up right on time, didn’t waste a second, and treated my home like it was their grandma’s... careful, respectful, and with that quiet 'we do this every day' confidence. No scratches on the floors, no dings on the walls, and no "oops, can we borrow a screwdriver?" nonsense. These guys were locked in. They got this stainless steel beast through a tight doorway with ninja-level precision, hooked everything up clean, and even gave a rundown of the smart features like they actually knew what they were talking about (bless them). Best part? They helped me relocate my old fridge to its new home in the garage like it was part of the plan all along. No fuss, no complaints... just smooth, professional work from start to finish. If all installs were like this, I'd be looking for excuses to buy more appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Entirely satisfied with the entire purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had both a washer and dryer installed, including takeaway of existing units (both). The installers arrived on time, were considerate of our home from a cleanliness perspective, and did a great job removing the old units, giving us some time to clean up underneath them before installing the new units, and installing the new units. They then tested both units to ensure they worked properly. Have had not issues since the installation. Completely satisfied with the entire purchase process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery services. Good real time communication, professional and proper handling

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerater

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is exactly what I wanted. I absolutely love it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New refrigerator

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it took a while for the refrigerator to get to me, the delivery guys were incredibly friendly and cheerful and installing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Movers, Happy Customer!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BestBuy workers were absolutely amazing when installing my new Samsung appliances. They did it all in a timely manner and I could not have been happier. They were done in approximately 30 minutes and had no trouble finding my house and communicating with me. They even waited for me because I was rushing to get home after work in order to meet them at my home. They were more than accommodating, and I am very pleased with the home delivery service!

    I would recommend this to a friend
Sponsored