A:AnswerThank you for your inquiry. The black residue is what is left over of the essential oil. You will need to clean out the tray after each use, and once the residue builds up on the pad, it will need to be changed out. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. The mist hole can be directed in different directions. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerNo, I used oil in it a few times and it's completely ruined. Still works as a humidifier but water container is calcified and has an off-putting smell now. Maybe the quality of oil I used was bad, but I would not recommend.
A:AnswerDepends how high you have the water output setting. I can turn it on high and it pretty much lasts all night. If you have it on low, can last a few nights without having to refill. Either way you will have to be refilling it if you use it constantly. Not a big issue because too much use may cause mold anyways
A:AnswerThank you for your inquiry Matce. Water in this humidifier will not come into contact with any parts that have BPA. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThat is a good question Brenda. Yes, this humidifier is pet friendly. We advise placing it in an area where the pet will not knock it over or play with the power cord. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry Tien. This humidifier uses 48 watts when run at the highest setting. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerYes it does. Although I definitely feel better about turning it off once it has run out. I have left it turned on for hours without seeing a problem however. So I assume it has a detector inside somewhere that lets it know the water level.
A:AnswerHi Anish! The humidifier should always be placed on a firm, flat, waterproof surface at least four feet
(1.2 m) away from bedside, 12 inches (30 cm) from the wall and out of reach of patients, children and pets. Hope this helps!
A:AnswerA.) Thank you for this inquiry. On the bottom of the tank, there is the opening where you fill the water. This opening should be big enough for cleaning purposes. We hope this information is helpful. Please do not hesitate to contact our consumer relations team if you have any other questions or concerns. Our team can be reached by emailing [email protected]. Thank you.
A:AnswerThank you for your inquiry Danny. This unit is made to be used on a 120v power system in the United States and Canada. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThis is not what we expect from our humidifiers. Please contact our consumer relations team by emailing us at [email protected] and we will be happy to help make this right.
A:AnswerThank you for your inquiry Dee. This unit cannot be used as a diffuser, and putting essential oils into the water tank can damage the unit. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
