Questions & Answers

Q: QuestionIs this unit jetted for Lp or natural or does it include both jets

Asked 6 years ago by stove.

• A:Answer Hi - Yes, all of our gas cooking appliances come ready to be connected to natural gas; however, they also come with an LP conversion kit to connect to LP (Liquid Propane). We recommend a qualified installer or servicer convert the gas range to the proper gas supply needed. The conversion must be in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. The conversion instructions are located in the wiring diagram (mini-manual) or included with the LP kit attached to the appliance near the pressure regulator. Check out Hotpoint® 1.6 Cu. Ft. Over-the-Range Microwave Oven RVM5160DHWW. Two-speed, 200-CFM venting system quickly removes smoke and steam from cooktop. Thanks for choosing Hotpoint! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhy does the oven keep cutting off and on...takes long to cook my food

Asked 4 years ago by Becky.

• A:Answer Hello - Thanks for reaching out to us. We are sorry to hear your oven keeps cutting on and off. Try disconnecting power on your range at the power source for about 30 seconds to reset the electronics. If this suggestion does not help, service is recommended. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737. We apologize for any inconvenience it has caused. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the oven use a glowbar to ignite, or spark ignition?

Asked 5 years ago by Jabsher.

• A:Answer Hi Jabsher, thanks very much for reaching out! When you select BAKE, the burner (glo-bar) below the floor of the oven is ignited; there is typically no top heat from the broil glo-bar while baking. In BROIL, only the top glo-bar is ignited. Most gas ovens are set up to broil with the oven door closed. When broiling it is not uncommon for the gas to cycle off and on, even if set at the 550 degree setting. This is normal and will not affect your broiling performance. The oven temperature light will also cycle on and off. This is also true of models with in-drawer broiling. Since this is a gas range, it would use a glo-bar in the oven. The cooktop burners use electrical ignition to light the gas as it comes out of the burner. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionI want to make 100% sure that the HotPoint model # RGBS300DMBB Broiler location is in fact in the oven as stated in the description/specifications...

Asked 5 years ago by KAS.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range

• A:Answer Hi KAS - Thanks for viewing Hotpoint Model RGBS300DMBB! This range has a lower broiler drawer. The broiler is not in the main oven. This is listed under "Features". A website correction request will be sent to BestBuy. We apologize for any inconvenience this has caused. GE® 30" Free-Standing Gas Range Model #: JGB635DEKBB has in-oven broiler. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy stove was disconnected from the gas line for painting, but when it was reconnected only the stove was lit. How do I light the oven?

Asked 1 year ago by JoJo.

• A:Answer Hi - Thanks for reaching out to us. We are sorry to hear about the difficulty you're having using your oven. It is possible the gas to the oven burners was inadvertently shut off. The oven gas shut-off is located on the gas regulator near the gas line attachment to your range. Locate it and flip the lever. A diagram of the regulator can be found on page 21 of the owner's manual which is available online. If you continue to have difficulty, we recommend calling an authorized servicer to take a look at your range. If needed, you may call 1-800-432-2737 to schedule a service appointment to do so. We do hope this helps. Kind regards - Vikki@Hotpoint

  Answered 1 year ago by GE Answers

  
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Q: QuestionWould this gas range require any electric at all? I need to purchase one that will not require electricity to function

Asked 2 years ago by Anonymous.

Q: QuestionHow do I know when the oven is to the correct temperature? There is no digital reading or light to show when oven has reached preheated temperature.

Asked 2 years ago by Anonymous.

• A:Answer Hey there, and thanks for contacting us. We certainly understand your concern over making sure the oven is at the correct temperature. Depending on the specific model, our ranges may have a preheat indicator light, audible preheat signal, or there may not be a specific preheat indicator. If your model doesn’t have an indicator, we would suggest waiting approximately 10 to 20 minutes to allow the oven to preheat; this time can vary depending on your model. We hope this is helpful. If you have any other concerns or questions, we’re always happy to offer assistance – best wishes! -Sarah@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionHow do I set the stove for self cleaning.

Asked 3 years ago by Dean.

• A:Answer Hey there, Thank you so much for your question. This model range does not have a self cleaning feature. We apologize for any inconvenience this may cause. Let us know if you need anything else. Have a great day! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs model RGBS200DMBB cordless,batter ignition?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range - Black

• A:Answer Hi there and thanks for this great question. Model RGBS200DMWW has a cordless battery ignition. If we can answer any additional questions, let us know. We’re happy to help however we can. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy burners work but oven won’t on

Asked 3 years ago by Tris.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range - Black

• A:Answer Oh no! This is never something we like to hear. We would recommend checking the circuit breaker to make sure the range is receiving power and nothing has been tripped. If you are still experiencing a problem, we would recommend reaching out to our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps, and please feel free to reach out with any additional questions you may have for us. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the height of the range top including the grates, not including the backsplash? How much is it above the 36" countertop height? This is concerning because I have a current range grate that is 1.5" above the countertop height and that is too much.

Asked 3 years ago by Debby.

• A:Answer Hello there - Thanks so much for reaching out about this wonderful range. The height from the bottom of the unit to the cooktop surface is about 36 1/4". The overall height of the grate is about 2". With that in mind, from the bottom of the unit to the top of the grates is about 38 1/4". Let us know if any other questions come up. -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have this stove have l;ost owners manuel How do I order parts.. I need the rubber strip that attaches to the stove u nder the oven door.

Asked 4 years ago by Anonymous.

• A:Answer Hello there, and thanks for reaching out to us about this gas range. We hate to hear you've lost the owner's manual and need a replacement part; we know those issues can be an inconvenience and would like to assist. The owner's manual is available on our Hotpoint website. If you search for your model number and click on the product, there will be a link to the manual under the 'Quick Links' section of the page. Regarding the part you need, our GE parts website will have a list of parts shown if you look up the model number. You should be able to find the part number you need from that breakdown. Our Parts Department can also be contacted at 1-877-959-8688. We hope this helps, but if you need further assistance you can always reach out to us over social media with the model number and serial number, and we'd be glad to assist further. All the best! -Sarah@Hotpoint

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow do you adjust burner power up and down?

Asked 4 years ago by Sooli.

• A:Answer Hello - Thanks for your question; we are happy to help! To adjust the burner power, you move the knob to the left and adjust it up or down. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan be burners and oven be lit with a match in the event of a power failure?

Asked 4 years ago by Spider.

• A:Answer Hi, This is an excellent question to ask. In the event of a power outage, it is possible to light the burners, however the oven will be inoperable and should not be lit. Have a great day! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this have a pilot light?

Asked 4 years ago by excellent.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range

• A:Answer Hi there, Great question! This model gas range has what is called an automatic pilotless ignition. The automatic pilotless ignition (also called automatic electric or automatic electronic ignition) eliminates the need to light the burners. It also saves money by using less gas than a standing pilot range. Because this system has no standing pilot light, no gas is being used unless it is needed. We hope this helps. Stay well! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes it have an oven broiler

Asked 4 years ago by Larry.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range

• A:Answer Hello, Thanks for asking! We appreciate the interest and we'd be happy to help. We found that this model has a broiler drawer, and not a broiler inside of the oven. Hope this helps! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI know I need a 3 prong power cord for this. What amperage power cord is needed? I’m seeing some that are 50 amps and some that are 40 amps.

Asked 4 years ago by raaa.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range

• A:Answer This is a gas range which uses electricity only for igniting the burners; because its electricity demand is so low, it only needs a 15 amp or 20 amp circuit, with an outlet able to accept standard hot, neutral and ground prongs. The stoves you saw which require 40 or 50 amps are those which heat with electricity - a much higher demand - not with gas.

  Answered 4 years ago by Findanswers

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Q: QuestionWhat is the exact width of this model? I know it says 30" but I want to be sure because the space I have is about 29.5 inches, and there's no additional room to squeeze in anything bigger than 29.5 inches. Thanks.

Asked 4 years ago by Irene.

• A:Answer Hi Irene! Thanks for your question. This model's overall width is 30". We're sorry for the inconvenience. If you have any further questions, feel free to reach out to us online at this link: https://www.geappliances.com/ge/service-and-support/contact.htm Stay safe! Emily

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan i convert to propane use?? If yes can best buy team do it even with extra charge

Asked 5 years ago by Lio.

This question was asked about the related product: Hotpoint - 4.8 Cu. Ft. Freestanding Gas Range

• A:Answer Hello Lio - Thank you for reaching out about this excellent range. The LP conversion kit will be provided with the appliance. We recommend reaching out to your local Best Buy to inquire if this can be converted when installed. Thanks! - JB

  Answered 5 years ago by GE Answers

  
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