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Mine I have to hold the power button for like 15 seconds until I see a flash on screen. My sound went out 2nd time to use it. Best buy won't even answer a question. because I had to stored in box and never used it. The thing was a gift from my wife. now warranty is out,
Sorry, there was a problem. Please try again later.We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com
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