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60 Questions & 52 Answers
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  • Question
    Can I use Word and Excel on a Chromebook? If I email a file in Word or Excel to this Chromebook, do I open with Word or Excel or a different program?   (3 Answers)

    Answers
    • Best 
      Answer

      Good question. Chromebooks do not support Microsoft Office files or any other 3rd party software. If you do want to open Excel or Word files on a Chromebook, you can open it using Google's version of Microsoft Office. For example, Google has Google Docs instead of Word. I hope this helps.

      By HP Team April 20, 2016.

      • HP Representative
  • Question
    Can I use a wireless printer with this chrome book ?   (3 Answers)

    Answers
    • Best 
      Answer

      The printer has to be Google Cloud Print Compatible not just a wifi printer. Many printers from various manufacturers are compatible but not all of them. You can't just go out to a website and download drivers for a Chromebook like a Windows or Mac machine.

      By Rick May 31, 2016.

    • Question
      Is it has a charger   (2 Answers)

      By Ande June 3, 2016.

      Answers
      • Best 
        Answer

        Based on the box contents listed on BestBuy.com, this laptop does come with an AC adapter. Thanks!

        By DerekBBY June 3, 2016.

        • Best Buy Staff
    • Question
      Can you use iTunes on this computer ?   (1 Answer)

      Answers
      • Best 
        Answer

        No, iTunes is not compatible with this Chromebook.

        By CommunityAnswer April 11, 2016.

      • Question
        Is this laptop good for my child that is going to college?   (2 Answers)

        By Morena March 30, 2016.

        Answers
        • Best 
          Answer

          Great question. Whether it is the right fit for your college student depends on many different factors. Chromebook run the Chrome OS versus a traditional laptop that runs Windows or OS X. Chrome OS is, essentially, the Chrome browser in operating system form. It’s designed to use your Google account to centralize as much of your work as possible, and store it all in the cloud. Most of the applications you’ll use are web-based, and almost all of them will store their data online. That’s the beauty of Chrome OS: If something were to happen to your laptop, ideally you’d be back up and running quickly just by logging in to another one. Chromebooks come with serious limitations. Since they’re designed to be “terminals” rather than your main computer, they don’t have powerful graphics cards, they don’t generally offer a ton of storage, and often use low power processors. Some may have high-end screens and keyboards, but they’ll still have drawbacks over a traditional laptop. If your child needs to use Microsoft Office for assignments, it will not be available for download onto the Chromebook because it can only download programs from the Google App Store and not any other 3rd party software. It does have Google Docs to replace Microsoft Word. That means that whatever the school’s recommended specs are, you’ll probably need to scale them back a bit to reflect the fact that Chromebooks do most of their work on the web. It also means you need to be comfortable with everything you do being online and in the cloud. But, if that’s okay with you, they can be great little machines.

          By HP Team March 30, 2016.

          • HP Representative
      • Question
        condition?   (1 Answer)

        Is this computer new or refurbished?

        By Anonymous November 4, 2015.

        Answers
        • Best 
          Answer

          This product is new.

          By CommunityAnswer November 5, 2015.

        • Question
          Will this chromebook have android apps?   (1 Answer)

          By QuestionAsker July 26, 2017.

          Answers
          • Best 
            Answer

            Yes, this will work with Android apps.

            By CommunityAnswer July 26, 2017.

          • Question
            Does this chrome book have an sd slot for a memory card?   (2 Answers)

            By Avocet7624 June 28, 2016.

            Answers
            • Best 
              Answer

              Good question. Yes, this Chromebook has an SD card reader. For more detailed specs, please visit the following link: http://support.hp.com/us-en/document/c04852623 I hope this helps.

              By HP Team June 28, 2016.

              • HP Representative
          • Question
            Is this laptop a single core, dual core, or quad core processor? A previous answer to my question of entry level processor was not helpful at all.   (1 Answer)

            By K April 17, 2016.

            Answers
            • Best 
              Answer

              The processor in this laptop is dual core.

              By CommunityAnswer April 18, 2016.

            • Question
              What is the difference between the HP 14- ak060nr and HP 14- ak030nr ? Which is better?   (0 Answers)

              By IleneT May 7, 2017.

            Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions