Questions & Answers
- Model:
- 14a-na0061dx
- |
- SKU:
- 6432868
Q: QuestionIs this no longer supported by Google? Meaning can this no longer be updated?
Asked by Bester.
- A:Answer The Google automatic update is through June 2026.
Answered by HP Team

Q: QuestionCan I upgrade the RAM by myself?
Asked by Sourav.
- A:Answer The 4GB of RAM on this Chromebook is not expandable.
Answered by HP Team

Q: Questioncan adobe creation be downloaded on this?
Asked by heather.
- A:Answer No, I believe that is a windows program.
Answered by HP Team

Q: QuestionCan I use a USB Wireless Mouse ?
Asked by Prasanna.
- A:Answer As long as it is plug and play. If software is needed it’s not likely that google play will have a app. I used a Bluetooth mouse and a standard usb mouse both work not sure about the usb wireless Your going to want a mouse. The track pad sux
Answered by Eddy
Q: QuestionIs this a good option for streaming sports games such as NFL on?
Asked by AmyA.
- A:Answer Hi Amy! Yes you can stream sports such as NFL on this Chromebook.
Answered by HP Team

Q: QuestionWhat does open box mean?
Asked by D.
- A:Answer It means the item has been a display item or was otherwise taken out of the box, but still appears new.
Answered by HP Team

Q: QuestionCan you charge over the USB-C port?
Asked by Yackass.
- A:Answer Yes there’s usbc ports on both sides, for charging it corms with a ac plug but I’ve not yet tried to charg vis car plush usbc I suspect that it would not work. one usb and headphones jack and one micro sd. No video ports just casting. Overall a good value
Answered by Eddy
Q: QuestionCan this laptop use word?
Asked by Gj.
- A:Answer It's not a laptop; it's a Chromebook. Yes there is a difference between the two despite them looking the same. NO YOU CAN NOT USE MICROSOFT WORD WITH THIS DEVICE however because you'll need a gmail account to work the device you'd have access to Google Docs, slides, powerpoint and other features similar to Microsoft Word. hope this helps.
Answered by okwhatsyourpoint
Q: QuestionCan this run on a DSL connection and can it be connected to an external monitor?
Asked by Anonymous.
- A:Answer Nola only WiFi if your dsl has a WiFi router it will be fine. Only built in option for display is casting and that will only be good if you’re casting to a google product. Does not work great with my roku
Answered by Eddy
Q: QuestionIs there a camera for use during zoom calls?
Asked by Tiffany.
- A:Answer Yes but it may not be the best quality and the sound is alright quality (just hook up speakers is possible) but Zoom & Google Meets meetings can be held.
Answered by okwhatsyourpoint
Q: QuestionDo open box items come with any type of warranty?
Asked by Bob.
- A:Answer Of course, it’s a HP. not sure how long c
Answered by Eddy
Q: Questioncan I use a chromebook with a cannon printer?
Asked by Anonymous.
- A:Answer Yes; you just have to make sure you set it up correctly (following the instructions on the website) and it shouldn't be an issue.
Answered by okwhatsyourpoint
Q: QuestionHi. Does this computer have a backlit keyboard?
Asked by Perry.
- A:Answer NO IT DOES NOT HAVE BACKLIT KEYBOARD OR TOUCHSCREEN
Answered by okwhatsyourpoint
Q: Questiondoes the computer have to be plugged in at all times? it said under details no batter life
Asked by Anonymous.
- A:Answer No it does not. it's probably no details because it can vary based on what the item's used for. Just make sure it is charged completely prior to use. i wouldn't recommend leaving this or any laptop/chromebook plugged in at all times; it could mess up the device.
Answered by okwhatsyourpoint
Q: QuestionCan you play sims 4 on this ?
Asked by Katie.
- A:Answer This laptop will not work for the Sims. You will need to look at a Windows 10 laptop.
Answered by HP Team

Q: QuestionCan I do quicken and excel and word on this
Asked by Rose.
- A:Answer Yes. Students can download Microsoft Office for free. HS & college students.
Answered by Germain
Q: QuestionCan Google play store be downloaded on this lap top? Can kids play roblox on it if it's downloaded from Google apps??
Asked by Jacobsmom.
- A:Answer Chromebooks come with Google Play store already on them. It's just a matter of what apps you want to add/use.
Answered by okwhatsyourpoint
Q: QuestionWhy is it that on other questions asking if this laptop can run Minecraft, the answer is alternating between yes and no?
Asked by Questioner.
- A:Answer It won’t run your windows version. But if google play has a app it will mostly likely work it also comes with a version of open source os
Answered by Eddy
Q: QuestionDoes this work with Photoshop. My granddaughter said she uses Photoshop for school.
Asked by Granny13.
- A:Answer I don't know from personal experience, but before I bought mine I saw this online: In a somewhat surprising move, Adobe and Google have announced a streaming version of Photoshop for Chromebooks (Chrome OS) and the Chrome browser. ... You open up your Chromebook (or Chrome browser in Windows), install the Project Photoshop Streaming app, and then connect to one of those virtualized Photoshop instances. So it seems like the answer is yes.
Answered by Emily
Q: QuestionIs there a lighted keyboard
Asked by DC.
- A:Answer No there is not a backlit keyboard and it is not touchscreen either.
Answered by okwhatsyourpoint
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