A:AnswerThis laptop comes with Windows 10, the operating system. It may be that you were told that Microsoft Office (Word, Excel, Powerpoint, etc) is not included, which is correct.
A:AnswerIt can be, but because the computer has to be partially disassembled to do it, it's best to have the work done professionally by the people at the Geek Squad.
A:AnswerYes, it certainly will. The charger is designed to work with either the 110v current in the US, or the 230v current they have in Ireland. And Ireland uses the same type of plug that they do in Britain, so you'll need one of these to plug into the wall. https://www.bestbuy.com/site/platinum-all-in-one-travel-adapter-with-2-usb-ports-black/5990901.p?skuId=5990901
A:AnswerYou can with an external DVD drive like this one:
https://www.bestbuy.com/site/lg-8x-external-usb-double-layer-dvdrw-cd-rw-drive-black/5852919.p?skuId=5852919
You can also use a USB flash drive.