A:AnswerHi Ren and thanks for you question! Sorry for your issues with this HP 14" Laptop. We recommend contacting HP support at 1-800-474-6836 immediately. Chat support is also available at our HP Support website.
A:AnswerSo the answer is no. I know they are available online. I wanted to know if it came with a book. A physical book. They are easier to navigate, especially for an older person who is not super tech savy.
Anyhow, thank you HP.
A:AnswerHello! Thank you for your question. Removal of the bottom panel does not require a technician, though it is not something HP advises if you lack the experience. There are typically around four screws securing the bottom panel, but this can vary between model variations. Please seek out HP support for further details.
A:AnswerHello. This HP 14" laptop does not have a CD/DVD drive built-in, but it will be compatible with nearly every external DVD/CD drive available on the market today.
A:AnswerSupporting 64 bit Applications is not necessarily the same as the processor itself being 64 bit. This is 4gbs RAM, the actual availability of RAM is lower if the processor is 32 bit. Still don't know if the processor is 64 bit.
A:AnswerHi Richard, Thank you for the question. HP Laptop 14-dk1013dx has only one memory slot and it can be upgraded using only one ram stick which would be 8GB .
