Questions & Answers

Name: HP - 14" Laptop - AMD Athlon - 4GB Memory - 128GB SSD - Jet Black
Brand: HP
SKU: 6450167
Price: 280.99 USD
Rating: 4.3 (1032 reviews)

HP - 14" Laptop - AMD Athlon - 4GB Memory - 128GB SSD - Jet Black

Model:: 14-dk1013dx; |
SKU:: 6450167

User rating, 4.3 out of 5 stars with 1032 reviews.

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QuestionI actually have 2 questions. Is this laptop easy to setup and start using? Also, is it easy to use without a mouse or is it better to have one?
Asked 4 years ago by Dani.
- Answer Hi Dani, thank you for the question. When initially powered on, you'll be assisted in setting up your laptop. It's an easy process. Using a mouse instead of a trackpad is a personal choice and it depends on how you work. If you're not used to a trackpad, a mouse might be a great choice until you get acclimated.
  Answered 4 years ago by HP team
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QuestionCan this run Roblox perfectly?
Asked 4 years ago by Mikey.
- Answer Yes
  Answered 4 years ago by Richard12331
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QuestionHi. I have a question regarding the speed of this laptop. What is the process of boosting the base speed from 2.3GHZ to 3.2 GHZ? Is it something a technician would have to do? Thanks
Asked 4 years ago by Dani.
- Answer Speed is very good.
  Answered 4 years ago by Franny
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Questiondoes this have built in speakers or does it require external speakers
Asked 4 years ago by MattG.
- Answer Has built in speakers.
  Answered 4 years ago by Franny
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QuestionWhat is the generation of this product?
Asked 4 years ago by Zaidi.
- Answer AMD started AMD Athlon Silver 3050U sales 7 January 2020. This is Zen+ architecture notebook processor primarily aimed at office systems. It has 2 cores and 2 threads, and is based on 14 nm manufacturing technology, with a maximum frequency of 3200 MHz and a locked multiplier.
  Answered 4 years ago by HP Team
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QuestionCan I download games on this?
Asked 4 years ago by Richard12331.
- Answer Hello! Thank you for your question! You can download games onto the HP 14" Laptop (14-dk1013dx) via the Windows store, since this model is in Windows S mode. I would not recommend this laptop for gaming and instead recommend one of our Pavilion or Omen systems.
  Answered 4 years ago by HP Team
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Questiondoes this have an ethernet port?
Asked 4 years ago by screen.
- Answer Thanks for your question! Yes this laptop has an RJ45 ethernet connector.
  Answered 2 years ago by HP Team
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QuestionWill this easily convert to Windows 11 when it is rolled out ?
Asked 4 years ago by Nick.
- Answer Hi Nick, thank you for asking. Yes, the HP 14-dk1013dx laptop has all of the requirements for running Windows 11 when it's introduced.
  Answered 4 years ago by HP team
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Questiondos this laptop have bluetooth?
Asked 4 years ago by jack.
- Answer Yes, this laptop supports Bluetooth 4.2 (not 5 or 5.2) and uses a popular Bluetooth Realtek controller. I use it with an Altec Lansing Bluetooth speaker and it works great.
  Answered 4 years ago by Dicobalt
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QuestionI’m a senior going back to school I’m not a tech savvy senior will I have a lot of difficulty with this laptop?
Asked 4 years ago by Nancy.
- Answer This is basically perfect for you, it’s easy enough to use and no extra cost for hardware u don’t need. But mine just died after 3 months. Maybe consider extended protection.
  Answered 4 years ago by Kota8472
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QuestionWhat year is this computer?
Asked 4 years ago by Poochie.
- Answer I think it came out beginning of this year, the newest BIOS was released in 4/2021. The Athlon 3050U CPU was launched by AMD on 1/6/2020 and AMD has not yet released a newer version of CPU for this extreme budget market segment. The CPU architecture is Zen, not Zen 2 or 3. The single thread IPC is about 10% slower than a Ryzen 1600 desktop cpu in CPU-Z. I have installed the prerelease insider version of Windows 11 and it's working great, although I have upgraded to 16GB of ram.
  Answered 4 years ago by Dicobalt
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QuestionDoes safe mode have to be removed in order to install Zoom?
Asked 4 years ago by Kells.
- Answer Hello, because Zoom is available in the Windows store you can install it without removing Windows 10 Safe Mode. Remember that if you exit Safe Mode you can not re-enable it. Thank you for being an HP customer!
  Answered 4 years ago by HP Team
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QuestionThis was purchased 30 days ago and I've been having issues with the cursor freezing, the screen goes black and then there's nothing but the blue circle. What is wrong with this computer? HP 14" AMD Athlon - 4GB Memory 128GB SSD - Jet Black
Asked 4 years ago by LISA.
- Answer The GPU in this laptop cannot run with only 4GB of ram because it limits the GPU to only 512MB of ram. Frankly, HP should not have released it with only 4GB. I also had the same freezing problems. I upgraded to a 16GB stick of ram and everything runs much faster and smoother now, no weird freezing or little bugs. However, if you turn off all hardware acceleration in every browser you use and every app that uses it you can run 4GB without crashing.
  Answered 4 years ago by Dicobalt
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QuestionI have an older working computer. If I buy this one can I have what is on my old one transfered to the new before I get it? What will it cost to do that?
Asked 4 years ago by Margaret.
- Answer You can have your data transferred. I would contact your local Best Buy to see what they charge.
  Answered 4 years ago by HP Team
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QuestionIs there a hardcase available that fits this model?
Asked 4 years ago by Momto2.
- Answer Thanks for your question. No, HP does not make a hard case for our laptops. There may be a 3rd party hardcase that would fit.
  Answered 4 years ago by HP Team
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QuestionDose this computer have an HDMI port?
Asked 4 years ago by Colette.
- Answer It has 2 HDMI ports
  Answered 4 years ago by PDX1
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QuestionI want to buy a new laptop, how do I transfer all my info and files from my old one?
Asked 4 years ago by newbee.
- Answer Hello. Here is a great article on how to transfer old stuff to the new one Here you go: https://store.hp.com/app/tech-takes/how-to-transfer-files-from-pc-to-pc
  Answered 4 years ago by HP Team
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QuestionCan this laptop be used for a full semester of college as a student ? It’ll mostly be used to take notes, write essays, do homework, etc... Can I still get it?
Asked 4 years ago by Student.
- Answer Thanks for your question! Yes, this is a great computer for college. It has a built-in webcam and microphone for Zoom or another web conferencing app. It is perfect for running MS Office apps, surfing the web, emails, social media, and streaming music, movies, and videos.
  Answered 4 years ago by HP Team
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QuestionWill I be able to download files from my HP all in one to this laptop?
Asked 4 years ago by Gpcosmo.
- Answer Thank you for the question. Yes. However, we don't know how many GB of files you have on your All-In-One. This laptop has 128GB storage. If you need more space, you can download to an external drive, the cloud, or an SD card. It might be easier to use cloud storage, and download just what you need on the new laptop and keep the remaining files safe and readily accessible in the cloud.
  Answered 4 years ago by HP Team
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Questioncan you downlod windows 11 on this laptop
Asked 4 years ago by fordman.
- Answer Hello, yes this device can be upgraded to Windows 11 when it is available for upgrading. Thank you for being an HP customer!
  Answered 4 years ago by HP Team
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Questions & Answers

HP - 14" Laptop - AMD Athlon - 4GB Memory - 128GB SSD - Jet Black

Q: QuestionI actually have 2 questions. Is this laptop easy to setup and start using? Also, is it easy to use without a mouse or is it better to have one?

Q: QuestionCan this run Roblox perfectly?

Q: QuestionHi. I have a question regarding the speed of this laptop. What is the process of boosting the base speed from 2.3GHZ to 3.2 GHZ? Is it something a technician would have to do? Thanks

Q: Questiondoes this have built in speakers or does it require external speakers

Q: QuestionWhat is the generation of this product?

Q: QuestionCan I download games on this?

Q: Questiondoes this have an ethernet port?

Q: QuestionWill this easily convert to Windows 11 when it is rolled out ?

Q: Questiondos this laptop have bluetooth?

Q: QuestionI’m a senior going back to school I’m not a tech savvy senior will I have a lot of difficulty with this laptop?

Q: QuestionWhat year is this computer?

Q: QuestionDoes safe mode have to be removed in order to install Zoom?

Q: QuestionThis was purchased 30 days ago and I've been having issues with the cursor freezing, the screen goes black and then there's nothing but the blue circle. What is wrong with this computer? HP 14" AMD Athlon - 4GB Memory 128GB SSD - Jet Black

Q: QuestionI have an older working computer. If I buy this one can I have what is on my old one transfered to the new before I get it? What will it cost to do that?

Q: QuestionIs there a hardcase available that fits this model?

Q: QuestionDose this computer have an HDMI port?

Q: QuestionI want to buy a new laptop, how do I transfer all my info and files from my old one?

Q: QuestionCan this laptop be used for a full semester of college as a student ? It’ll mostly be used to take notes, write essays, do homework, etc... Can I still get it?

Q: QuestionWill I be able to download files from my HP all in one to this laptop?

Q: Questioncan you downlod windows 11 on this laptop

QuestionI actually have 2 questions. Is this laptop easy to setup and start using? Also, is it easy to use without a mouse or is it better to have one?

QuestionCan this run Roblox perfectly?

QuestionHi. I have a question regarding the speed of this laptop. What is the process of boosting the base speed from 2.3GHZ to 3.2 GHZ? Is it something a technician would have to do? Thanks

Questiondoes this have built in speakers or does it require external speakers

QuestionWhat is the generation of this product?

QuestionCan I download games on this?

Questiondoes this have an ethernet port?

QuestionWill this easily convert to Windows 11 when it is rolled out ?

Questiondos this laptop have bluetooth?

QuestionI’m a senior going back to school I’m not a tech savvy senior will I have a lot of difficulty with this laptop?

QuestionWhat year is this computer?

QuestionDoes safe mode have to be removed in order to install Zoom?

QuestionThis was purchased 30 days ago and I've been having issues with the cursor freezing, the screen goes black and then there's nothing but the blue circle. What is wrong with this computer? HP 14" AMD Athlon - 4GB Memory 128GB SSD - Jet Black

QuestionI have an older working computer. If I buy this one can I have what is on my old one transfered to the new before I get it? What will it cost to do that?

QuestionIs there a hardcase available that fits this model?

QuestionDose this computer have an HDMI port?

QuestionI want to buy a new laptop, how do I transfer all my info and files from my old one?

QuestionCan this laptop be used for a full semester of college as a student ? It’ll mostly be used to take notes, write essays, do homework, etc... Can I still get it?

QuestionWill I be able to download files from my HP all in one to this laptop?

Questioncan you downlod windows 11 on this laptop