Questions & Answers

Q: QuestionDoes this cover fit this? mCover Hard Shell Case for 14" HP Chromebook 14 G5 / 14-CA / 14-DB Series (NOT Compatible with Older HP C14 G1 / G2 / G3 / G4 Series) laptops (HP C14-G5 Blue)

Asked 5 years ago by Nita.

• A:Answer This is not a HP Chromebook. This is an HP laptop, model 14-dq0001dx.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do get on the internet with it?

Asked 6 years ago by Cyelannford.

• A:Answer You need to connect it to a WiFi network then you can use a web browser.

  Answered 6 years ago by HP Team

  
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Q: QuestionIs it possible to upgrade the RAM to 8 GB?

Asked 3 years ago by Basicuser.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. Unfortunately, no. The RAM is soldered directly to the motherboard and is not upgradeable.

  Answered 3 years ago by HP Team

  
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Q: QuestionI have some doubts about the product [Model:14-dq0055dx] - SKU:6499751 What is the maximum amount of ram memory that I can increase my laptop to?

Asked 3 years ago by MrAlexander.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. The RAM is "surface mounted" (directly soldered to the motherboard) and is not user upgradeable.

  Answered 3 years ago by HP Team

  
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Q: Questionis there a slot for upgrading the RAM and installing an m.2 ssd stick?

Asked 4 years ago by Nando.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Unfortunately, no. The RAM is not upgradeable and the motherboard does not include an NVMe m.2 slot.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhy does HP sell computers in S Mode? Nobody wants this "feature" on their computer. Why does the listing not disclose whether or not the RAM and drive can be increased to a larger size?

Asked 5 years ago by Jemsion.

• A:Answer HP sells them because there's a market for them with people who have basic computer needs and would like a computer with extra security. Plus, if you choose, it's quick, easy, and free to change the computer into Windows 10 Home. The reason that expandable RAM and SSD drive sizes are not included is that it's actually a small percentage of people who buy a laptop and then expand the RAM

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you add more ram to this pc?

Asked 4 years ago by RobD.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Unfortunately, no. The RAM is "surface mounted" (directly soldered to the motherboard) and is not upgradeable.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs the memory expandable?

Asked 4 years ago by atax.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer The memory can not be upgraded on this model.

  Answered 4 years ago by HP Team

  
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Q: QuestionIf I turn off s mode can I do zoom meetings on the laptop?

Asked 2 years ago by shelf.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Yes, although if you're going to _host_ the Zoom meeting, the computer really doesn't have the RAM or storage space to do that.

  Answered 2 years ago by HP Team

  
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