Questions & Answers

Q: QuestionCAN I WATCH TV MOVIES ON IT

Asked 4 years ago by ANNEX.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for the question. You can watch movies and TV online at the website/source or with an app, or by using a streaming stick such as Roku or Fire Stick connected to the HDMI port.

  Answered 3 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan it Run Minecraft JAVA edition? im NOT intrested in BEDROCK edition.

Asked 4 years ago by Derp.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Yes, you should be able to run the JAVA edition with no problem

  Answered 4 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionMy screen is blue Never dropped hardly used did work 2-3 days ago not sure the issue

Asked 1 year ago by Shelle43085.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

Q: QuestionCan I use two external monitors with this laptop? One hdmi and other usb C or via hdmi splitter? I tried to connect and it doesn’t detect.

Asked 2 years ago by Mosalah.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

Q: QuestionCan I trade this in towards a new laptop

Asked 2 years ago by ST.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

Q: QuestionDoes this have a cd rom

Asked 2 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Hello. Thanks for your question. This HP laptop does not have a CD/DVD drive. You can use an external USB CD/DVD drive with this laptop.

  Answered 2 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased about a year ago. Never had issues until now. Laptop is up to date and it’s been SUPER slow, especially when I open Edge. How can I fix this or what is the issue? I’ve already restarted it and it’s resolved for a few minutes then comes back

Asked 2 years ago by Flowers.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Are you also running other programs while you're running Edge (or have a lot of tabs open)? Based on the processor and amount of RAM, that's the first thing I'd look at. You also might want to try a different browser to see if the problem goes away.

  Answered 2 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this computer come with all Microsoft softwares?

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello. Thanks for your question. There is a 30 day trial of Microsoft Office on this HP laptop, which includes Word, Excel, and PowerPoint. We recommend purchasing Microsoft Office with this laptop.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much Hz does this laptop have?

Asked 3 years ago by HydroBoi.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello. Thanks for your question. Here are the details of the processor for this HP Laptop 14-dq0035dx: Intel Celeron N4120 (up to 2.6 GHz burst frequency, 4 MB L2 cache, 4 cores, 4 threads).

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan this laptop run fortnite and epic games?

Asked 3 years ago by makhi.

• A:Answer Hello, this device is not build to process the games you are interested in playing. This is only for streaming and simple computations. If you're interested in gaming look for the Omen laptops that are prebuilt with an i5 or i7 processor and dedicated graphics card which is needed when gaming sufficiently. Thank you for being an HP customer!

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this laptop good for college students?

Asked 3 years ago by Aleasia.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer This laptop is an entry level laptop and would not be recommended for a college student.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThis is not chrome right? Also can you convert windows 11 to windows 7 mode?

Asked 3 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Rose Gold

• A:Answer Correct, this does not have the Chrome OS, it has the Windows 11 Home in S Mode operating system and it can not be converted to the Windows 7 OS.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this computer work outside America?

Asked 3 years ago by Evelyn.

• A:Answer It depends where "outside America" you're going. If you're talking about someplace like Canada, which uses the same electrical voltage and outlets it will work just fine. In other countries, you may need a "step down" transformer if their line voltage is 220 instead of the 110 it is in the US. You may also need an adapter to handle the different electrical outlets. Once you have those, you should have no problem.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I install/use Microsoft Office 365? And Nurance Dragon Naturally Speaking software on it? Does it have duel headphone and microphone jacks?

Asked 3 years ago by SuperR360.

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Office 365 can be downloaded from the store and run, but unfortunately, Dragon Naturally Speaking is not available. It doesn't have dual headphone and microphone jacks-it has a single jack for both.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFor the HP 14-dq0033dx, can the RAM be upgraded? If so, does HP offer any products? or can someone suggest a product? I'm finding it very difficult to find a RAM card to match my model number 14-dq0033dx

Asked 3 years ago by JAM1.

• A:Answer The RAM on the 14-dq0033dx laptop can be upgraded by a tech professional up to 8GB.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill I need anti virus protection?

Asked 3 years ago by cookie.

• A:Answer This product comes with a virus protection that is valeted for a year. Yes once it expires I would recommend you purchase another one some your computer is always protected.

  Answered 3 years ago by Tubby51

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this brand new? or refurbished?

Asked 3 years ago by cookie.

• A:Answer Hello. Thanks for your question. This is a brand new HP laptop.

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this computer be used by a DJ

Asked 3 years ago by DjEee.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Hello DjEee, Unfortunately, this particular HP - 14" Laptop may not be beneficial to those looking to DJ as it does not have the components to support the software you may wish to use. The primary function of this laptop is to stream videos, movies, and everyday tasks online such as checking email. -HP Team

  Answered 3 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a good option for art? If so, what apps can it support?

Asked 3 years ago by Xen.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer This computer is cheap junk. I highly recommend you choose something better

  Answered 3 years ago by Lilyalisa7

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)