Questions & Answers

Q: QuestionDoes this HP laptop come with Microsoft 365?

• A:Answer Yes, this laptop includes a one-year subscription to Microsoft 365.

Q: QuestionHow much storage space does this laptop have?

• A:Answer This laptop comes with 64GB of eMMC storage.

Q: QuestionWhat is the screen size of this laptop?

• A:Answer This HP laptop has a 14-inch HD display.

Q: QuestionWhat processor is used in this HP laptop?

• A:Answer This HP laptop is powered by an Intel Celeron N4500 processor.

Q: QuestionIs Microsoft word included?

Asked 3 years ago by Nonna16.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer It comes with a one month trial of Microsoft 365, which includes Word. When the trial period is over, you'll need to purchase it to continue using it.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you do zoom meetings on this laptop

Asked 3 years ago by NurseT.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. Fortunately, the Zoom app is available in the store. You can also do meetings with the web-based version of the Zoom app.

  Answered 3 years ago by HP Team

  
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Q: QuestionThis is a dumb question but can you plug a monitor into the laptop

Asked 3 years ago by hello.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer It's not a dumb question at all. You certainly can plug in a monitor. On the right side of the computer is an HDMI port for adding a monitor.

  Answered 3 years ago by HP Team

  
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Q: QuestionDo only wireless mouses/keyboards work with this one or can you have non wireless keyboard/mouse

Asked 3 years ago by hello.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer You can connect a USB wired mouse/keyboard to this laptop.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan you play Roblox on the computer

Asked 3 years ago by Clueless.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Yes, this laptop does meet the minimum requirements to play Roblox.

  Answered 3 years ago by HP Team

  
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Q: QuestionCan this computer handle photo editing

Asked 3 years ago by Mommabear.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. If you're doing a high volume of editing or for professional use, no You'll need more ram (8GB for leisure editing, 16GB minimum for frequent editing) and a multi- core processor such as an AMD Ryzen 5, Intel i5 or higher.

  Answered 3 years ago by HP Team

  
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Q: QuestionIs it possible to upgrade the ram, storage space, and wifi card?? If yes, what's the limit of each upgrade?

Asked 7 months ago by jj.

• A:Answer Thank you for the question. The RAM can be changed to one 8GB stick, The storage being eMMC and not an SSD, is soldered to the motherboard and not upgradeable, however, you can connect external storage via USB. The Wi-Fi 6 (2 x 2) card can be changed. We recommend that any upgrades be completed by a professional technician.

  Answered 7 months ago by HP Team

  
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Q: QuestionCan I take my proctor exams on this?

Asked 3 years ago by Tim.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Yes

  Answered 3 years ago by Laptop

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Q: QuestionIs this a laptop that can run Minecraft and stuff but also get work done .Basically I'm asking if it is slow

Asked 3 years ago by TheGalaxy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer I’ve had this for about 3 weeks now. It’s working pretty fast, no delays and I started downloading apps.

  Answered 3 years ago by KymberVerified Purchase

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Q: QuestionWhat subscription is needed

Asked 2 years ago by Furrdaddy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. This HP 14-dq0055dx laptop includes a free one-year subscription to Microsoft 365 Personal and a 30-day trial of McAfee Live safe virus protection. For ongoing use after the trial, you'll need a subscription.

  Answered 2 years ago by HP Team

  
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Q: QuestionGood evening, I would like to buy a backup charger. On the back of the computer, I think it says the computer charger is 19.5v input. is this correct? What are the voltage parameters for an additional charger? Thank you

Asked 2 years ago by Voltage.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello, thank you for your question. This device will take a compatible 65W charger, using 19.5v as you discovered. If you're unsure if your charger will fit the bill, don't hesitate to ask HP Support or your local Best Buy Geek Squad!

  Answered 2 years ago by HP Team

  
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Q: QuestionIf i turned off the Windows S Mode is the built in security is still there? coz I was wondering why the McAfee was automatically downloaded?

Asked 2 years ago by Shayne.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer The thing is, if you turn off S mode, you've disabled some of the security settings so the computer tries to compensate by automatically downloading software for things like security to plug the holes that turning off S mode leaves

  Answered 2 years ago by HP Team

  
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Q: QuestionThis comes with a 45W adapter. Can other HP adapters be used without harming the computer? I have 65W adapter that fits along with a 120W HP docking station.

Asked 2 years ago by Razz8085.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for your question. In the case of most devices, it is safe to use an adapter with a higher wattage (W) rating, as the device will only draw the amount of power it needs to run effectively. With this in mind, voltage is the essential factor and should be the same or within a tolerance of one volt. Keep in mind, this will not change the rate at which the device charges, as it will only pull the amount of power it needs and is rated to have transferred to it.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill this take both a regular larger SD card AND a micro sd card?

Asked 2 years ago by Bt3417.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Yes, the HP 14-dq0055dx has a multi-format SD card reader on the left side of the chassis.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes this computer have a web cam? and can I disable S mode? I am needing to purchase for a proctored exam so they need to be able to access my computer to monitor me through the exam.

Asked 2 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer It does have a built-in camera on the unit. You can disable S Mode, but it may slow down the device and lower the security of the unit and S Mode cannot be reactivated after turning it off. If you need to download any third-party software, you may want something with at least 256GB of storage and a bit more RAM if they have to monitor you throughout the exam if you are doing it on the unit. You may want to talk to a Best Buy associate directly about your needs with system requirements for the software you will be using directly to make certain you have a compatible device.

  Answered 2 years ago by HP Team

  
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