Questions & Answers
- Model:
- 685K3UA#ABA
- |
- SKU:
- 10917283
Q: Questioncan you download and run itunes to manage music libraries on this computer?
Asked by palacio37.
- A:Answer Thank you for the question. The storage of 64GB will not be enough to download iTunes. But you can attach an external drive via USB, or store your files in the cloud.
Answered by HP Team

Q: QuestionDoes this computer support apps like PowerPoint and Onenote?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer I use Powerpoint almost daily on this laptop but I'm not too sure about Onenote. I would imagine that the laptop does support Onenote.
Answered by JordanP
Q: QuestionCan you add a data plan
Asked by Moneymaker12.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer No, this laptop is not an LTE laptop so you can not add a data plan to it.
Answered by HP Team

Q: QuestionCan you use a Elgato facecam external camera on this laptop?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Yes you can but why it has one built in
Answered by Anonymous
Q: QuestionDoes this laptop come with a cd?
Asked by Jerrick.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer It doesn't come with a CD. Very easy to use.
Answered by Salnl
Q: QuestionWhy does Microsoft require that you sign in to everything, i.e. Office, Advanced App Settings, etc., but then they tell you your account doesn’t exist? Having several login and accessibility issues with this brand new computer. Help!
Asked by NewButGlitchy.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Apologies for what you're experiencing. Please reach out to Microsoft Support for assistance with logging in to your account.
Answered by HP Team

Q: QuestionHello my old HP no longer works. I am looking for a laptop so that I can do live sales on Poshmark! Would this laptop work with that?
Asked by Nzee13.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer As long as you have good internet it will be a great to do live postmark it small but the camera is great
Answered by RosannaD
Q: Questioncan you plug in wireless mouse
Asked by jess.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer YES!
Answered by DennisD
Q: QuestionWill I be able save MP3 files on a CD-R disc when using an external CD drive? I’ve seen answers about playing (reading) CDs on this laptop with an external drive but I want to know if the laptop can write to a CD-R disc. Thank you.
Asked by Curious.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer As long as the external drive you are using supports burning CDs, you will be able to burn CDs with this computer.
Answered by HP Team

Q: QuestionThis might be a dumb question but Can you do livestreams with this laptop ?
Asked by Nzee13.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer I use it for zoom and it kind of sucks for video
Answered by DANANT
Q: QuestionIs this a touch screen?
Asked by Bubblz.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer No
Answered by MelodyM
Q: QuestionIs this 110-220V ?
Asked by Els.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Hello. Thanks for your question. You would need an International Travel converter power adapter to use this HP laptop outside of the USA.
Answered by HP Team

Q: QuestionIs this laptop new or has it been refurbished?
Asked by Terah.
- A:Answer This laptop is new.
Answered by HP Team

Q: QuestionCan you run the sims game on this computer??
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer For any software you want to use, you will want to go to the publisher's site and make sure that the unit you are looking at meets at least the system requirements. Updates can change the requirements which can impact what settings you can use or if you can run the software at all. This unit is also in Windows 11 in S Mode which will block your ability to download third party applications. You would have to turn off S Mode which will lower some of the security on the device and S Mode cannot be turned back on. It also does not meet the minimum requirements for the Sims 4.
Answered by HP Team

Q: QuestionDo this laptop have build in Wi-Fi?
Asked by Da.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Yes, this laptop has 802.11a/b/g/n/ac wireless capability.
Answered by HP Team

Q: QuestionThere’s a banner that says you get a 12 month Microsoft 365 subscription, but in the features section it says it’s 30 day subscription. What’s the real deal?
Asked by Mark.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer Thank you for the question. Microsoft includes a free 30-day trial of Microsoft 365, however, a banner might be a special that Best Buy is offering. Please reach out to Best Buy directly to inquire.
Answered by HP Team

Q: Questioncan i download visual studios on this laptop?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Thank you for the question. No. The operating system takes up storage space, and typical installations of Visual Studio require 20-50 GB of free space. Additionally, the recommended RAM is 16GB, this model has 4GB.
Answered by HP Team

Q: QuestionCan I edit photos with photoshop I On this laptop
Asked by Em.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Thank you for the question. No, you'll likely need more RAM and a faster processor.
Answered by HP Team

Q: QuestionCan you play Minecraft on this laptop?
Asked by Bat25.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold
- A:Answer You can check the requirements for the software you would like to use by looking up the system requirements for it from the publisher's website. You will want to make sure that the device you want to use it on meets the minimum requirements. Updates and modifications can impact what settings you can run the software on or if you can use the software at all. Keep in mind that this computer comes with Windows 11 in S mode, so all applications must be downloaded from the Microsoft Store unless you remove it from S mode.
Answered by HP Team

Q: QuestionI've heard that once you switch out of S mode, there's no going back. True?
Asked by Steve65.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Yes, this is true. Returning back to S mode isn’t possible once you’ve left it for whatever reason.
Answered by Dami
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