“I just bought this laptop. It's already being a bit odd... when I start it a screen pops up that says counterfeit battery. What can I do?”

1-3 of 3 Answers

• I would return it...yesterday.

  Answered by Anonymous 2 years ago

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• I bought one for my wife and thought it was just an HP thing. Now the battery isn't charging. When plugged in it stays at 6%. Did you get your battery changed under warranty?

  Answered by Anonymous 1 year ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com You can also reach out to the Geek Squad at Best Buy.

  Answered by HP Team 2 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.