Questions & Answers

Q: QuestionIs the 12gb RAM expandable or are the chips soldered to the motherboard?? I could not find any info in the Owners manual on upgrading RAM. Thanks

Asked 5 years ago by Thorne.

• A:Answer Hello I have purchased this Laptop Couple days ago I asked the same thing apparently No you can not , everything is built In the computer which makes it not expandable :/ sorry bud. It sucks but it really is a great laptop.

  Answered 5 years ago by Snicole

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this computer have a RJ45 connection

Asked 5 years ago by buddy.

• A:Answer No, it does not, but you can use a USB to RJ-45 adapter.

  Answered 5 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionThis laptop has 256 GB SSD. Is it possible to increase storage by installing bigger SSD?

Asked 5 years ago by Anonymous.

• A:Answer Yes. An authorized service provider will need to do this.

  Answered 5 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat cd/dvd external drive is compatible with this laptop?

Asked 1 year ago by ibmzc.

Q: QuestionHow long is the hard drive cover if it goes bad. Bought in 2021 of march.

Asked 3 years ago by DIVADEE56.

Q: QuestionHow can I connect two monitors, each of which has a HDMI connector? I've tried using a UBS-C to HDMI adaptor and a UBS 1.0/2.0 to HDMI adaptor. Both do not work.

Asked 4 years ago by keeplearning.

• A:Answer I had to purchase a dual hdmi adapter/splitter. Got a j5create from Best Buy. Well worth the purchase!

  I would recommend:

  • 

    j5create - USB 3.0 to Dual HDMI Multi-Monitor Adapter - Silver

    User rating, 4.52 out of 5 stars with 1543 reviews.

    (1,543)

  Answered 4 years ago by MellyMu

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work with Wi-Fi 6?

Asked 4 years ago by User1.

Q: QuestionIs this laptop compatible with any other chargers? Like if you dont have the original charger, can you charge it using the usb-c port or some other adapter? I’m in a spot where I can’t get a regular charger, is there any other way to charge this computer?

Asked 4 years ago by Jey.

Q: QuestionWill this laptop accept a 512GB SSD if I want to swap out the 256GB it comes with for more storage?

Asked 4 years ago by Tom.

Q: QuestionDoes this model video card allow for using two external monitors? If so what other devices are needed to connect them?

Asked 4 years ago by mark.

Q: QuestionWhat kind of SD card does this laptop use? I want to save pdf files with drawings.

Asked 4 years ago by 4sewingonly.

Q: Questionwhats the warranty on this device

Asked 4 years ago by bill.

• A:Answer 1 year unless you buy warranty with Best Buy.

  Answered 4 years ago by Desire

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy son is hard of hearing. Are there speakers that can hook up to this laptop?

Asked 5 years ago by Anonymous.

• A:Answer Yes you should be able to hook up a variety of speakers.

  Answered 5 years ago by sherill

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this have bluetooth

Asked 5 years ago by hillfun.

• A:Answer Yes

  Answered 5 years ago by Saurabh

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the USB 3.1 type C Gen 1 or Gen 2? Does it support dual monitors?

Asked 5 years ago by Dualmonitor.

• A:Answer It totally supports dual monitors. I have mine hooked up to a 32" Samsung Monitor. It is great to view architectural plans and the touch screen option lets you zoom in an out of your screen.

  Answered 5 years ago by GabzDatChickVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhere do ya'll order your laptop skins (cases) for this laptop? because everyone I have ordered it's either too big or does not fit.

Asked 5 years ago by Shytasia.

Q: QuestionThis computer says the processor is an i5, but that it can only have 1 GHz ? I need 2 GHz processor or faster. Can someone please clarify for me?

Asked 5 years ago by Molly.

Q: QuestionI saw that the stylus has to be a passive one but can anyone give me examples of certain ones?

Asked 5 years ago by MK.

Q: QuestionConnection to a desk monitor thru HDMI cable .....Audio on both, laptop & monitor?? What HDMI cable do we need??

Asked 5 years ago by senv.