Questions & Answers

Q: QuestionWill this computer run the latest Sims games?

Asked 5 years ago by 72square.

• A:Answer Yes it can.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this laptop have a keyboard that lights up?

Asked 5 years ago by newguy.

• A:Answer No the laptop does not have a backlit keyboard.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this be a good laptop voice for a college student who does a lot of personal writing and is an amateur photographer who uses adobe photoshop and premiere. Not worried about storage - external hard drive works fine.

Asked 5 years ago by Adobe.

• A:Answer Yes it would be great for this purpose.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have an ethernet jack so it can be hardlined?

Asked 5 years ago by lisa.

• A:Answer No it does not have an ethernet port.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this laptop ideal for running a online business?

Asked 5 years ago by FreshStart81.

• A:Answer Yes this will work well in a small business!

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat bus does the SSD use? Pcie? I want a laptop that utilizes NVME with the m.2 form factor.

Asked 5 years ago by Anthony.

• A:Answer PCIe M.2 solid-state drive is what are in the spec on the service manual.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow hard is it to up grade to 16g memory

Asked 5 years ago by Lewie.

• A:Answer This question is for the Geek Squad

  Answered 5 years ago by LexidogVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I plug one monitor into USB-C port and another monitor into HDMI port and view two separate displays? If so, please provide the names of a few possible USB-C adapters.

Asked 5 years ago by JFDJP.

Q: QuestionDoes this laptop have a cd/dvd player and built in webcam

Asked 5 years ago by Jack202713.

• A:Answer Unfortunately, this laptop does not have a CD/DVD player built in. You can use a USB connected DVD/CD drive with it. This laptop does have a built in webcam.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis it a brand new laptop or open box?

Asked 5 years ago by liem.

• A:Answer It’s a brand new laptop. Not an open box!

  Answered 5 years ago by iPadVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionBacklit keyboard? Realtek wi fi?

Asked 5 years ago by Billie.

• A:Answer No, it does not have a backlit keyboard.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat’s the RAM for this laptop? I would like to Know if it’s fast Or not?

Asked 5 years ago by Youssouf.

• A:Answer This unit has 12 gigabytes RAM and has DDR4 SDRAM type of RAM.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes my new laptop have a lit keyboard?

Asked 5 years ago by Ravioli.

• A:Answer No, it does not have a backlit keyboard.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat programs are already on this laptop? Will an older disk drive operate with this machine?

Asked 5 years ago by MJ45.

• A:Answer This laptop has a 30 day trial of McAfee LiveSafe. If you need Microsoft Office, you would need to purchase it. This laptop has a PCIe NVMe solid-state drive. That means you could not install a SATA hard drive onto this laptop. If you still want to be able to use the old disk drive, you could put it into an enclosure with a USB connection. Then, you would be able to connect it to the laptop via USB and still be able to access the files on that old hard drive.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use mouse

Asked 5 years ago by Anonymous.

• A:Answer Yes, you can use either a wired or a wireless mouse with it.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat all programs do you need to download? Can you do this at your store and what is the cost?

Asked 5 years ago by hoke5895.

• A:Answer The programs that you need (and what they cost) is going to depend entirely on what you want to do with the computer. Without knowing more, it's impossible to answer the question.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhich cases will fit this computer? I can't find any anywhere.

Asked 5 years ago by DontPanic42.

• A:Answer I had the same problem. I went to targus website and purchased one. Bought the 15.6" Notepac TAA Compliant Laptop Case. I thought best buy would carry it, but they don't. I Love my new case as it holds so much stuff!

  Answered 5 years ago by Rob123Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Microsoft Office come loaded on this laptop?

Asked 5 years ago by Chickie0418.

• A:Answer No, this unit does not come loaded with Microsoft Office.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the keyboard light up ?

Asked 5 years ago by Jaaa.

• A:Answer No, it does not light up.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question