Questions & Answers

Q: Questioncan I download turbotax on HP 15.6 touch screen laptop?

Asked 2 years ago by laptop23.

• A:Answer Hello. Thanks for your question. You would need to switch out of the S Mode. Then, you will be able to download and use Turbo Tax on this laptop. It is free and easy to do. Here are some instructions: https://bit.ly/3okv4Mj

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes it have a spanish keyboard?

Asked 2 years ago by Rodriguez.

• A:Answer During the computer setup, it will ask what language you want to use and you can specify Spanish. The keycaps are for the standard English keyboard, but you can get stickers that go over some of the keys for the Spanish diacritical marks.

  Answered 2 years ago by HP Team

  
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Q: QuestionI would like to know if the USB-C port is thunderbolt 3?

Asked 2 years ago by MarceloC.

• A:Answer This laptop has 1 SuperSpeed USB Type-C® 5Gbps signaling rate which is thunderbolt USB 3.1.

  Answered 2 years ago by HP Team

  
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Q: QuestionWhat dock would work best to add an additional HDMI port?

Asked 2 years ago by Anita.

• A:Answer Most any docking station that has the HDMI port will work for connecting an external monitor. Docking stations now a days are small, slim and have several different types of ports you may need. For this laptop, you can purchase a docking station that can be plugged into the type C port on the laptop or.. if you don't want to do that, you can purchase one that connects to your laptop via usb but this laptop only has 2 usb ports and you may need those for other equipment that you do not want to use the docking station for.

  Answered 2 years ago by CatbirdontheflyVerified Purchase

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Q: QuestionCan the memory be expanded? how much memory does the MB support?

Asked 3 years ago by mamajones.

• A:Answer Thank you for the question. The HP 15-dy2703dx laptop's RAM can be upgraded to 64GB however, the two slots are not user accessible. We recommend that the upgrade be done by a professional technician

  Answered 3 years ago by HP Team

  
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Q: QuestionWill this computer work good for editing photos and videos?

Asked 3 years ago by Gharig72.

• A:Answer Thank you for the question. The answer depends on what program you use to edit photos/videos, and whether it's a hobby or business endeavor. 8GB of RAM may be enough, but 16GB would be better. You may need ancillary storage, as photo/video files are large and 512GB may not be enough storage.

  Answered 3 years ago by HP Team

  
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Q: QuestionIs this laptop a touchscreen?

Asked 3 years ago by David.

• A:Answer This model is a touchscreen.

  Answered 3 years ago by HP Team

  
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Q: QuestionDoes this laptop have a cd so I can play my music and save them onto it and will I be able to put a blank dvd in and put pictures and music to it?

Asked 3 years ago by Japdit49.

• A:Answer No built in cd/dvd drive.

  Answered 3 years ago by RusticflyerVerified Purchase

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Q: QuestionDoes it have a backlit keyboard

Asked 3 years ago by Vico.

• A:Answer Hello. Thanks for your question. This HP Laptop 15-dy2703dx does not have a backlit keyboard.

  Answered 3 years ago by HP Team

  
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Q: QuestionWhere can I find a protective case for the laptop?

Asked 3 years ago by Rob1982.

• A:Answer Amazon mCover Case Compatible for 2020 ~ 2022 15.6-inch HP 15-DYxxxx / 15-EFxxxx Series Notebook PC ONLY ( NOT Fitting Any Other HP Laptop Models ) - Aqua

  Answered 3 years ago by Anonymous

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Q: QuestionI thought the battery was supposed to last between 7 - 11 hours - mine, while working on Photoshop was down to 16 percent within 3 hours. Is this a typical scenario?

Asked 3 years ago by Battery.

• A:Answer Maybe take it back and have it looked at. We have not had any issues with the battery

  Answered 3 years ago by MichelleTVerified Purchase

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Q: QuestionHow do I order a new power cord?

Asked 5 months ago by SusanM.

Q: QuestionHow can I continue my Laptop protection?

Asked 1 year ago by Anonymous.

Q: QuestionWhat is the Memory RAM speed? What is the screen resolution? Does this laptop have a privacy camera?

Asked 2 years ago by Kathleen.

• A:Answer It has 8 Gb of ram isn’t really good for games but good for work. And no privacy camera and resolution 1366x768

  Answered 1 year ago by AndresGVerified Purchase

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Q: QuestionThis laptop was purchased end of March and was not used much until we hired for position in July but it will not keep a charge and she has to leave plugged into outlet.

Asked 2 years ago by NBLC.

• A:Answer same exact thing here for my nursing dept. even after trying several different chargers

  Answered 2 years ago by NBLCVerified Purchase

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Q: QuestionWhat subtype is this laptop to buy replacement keys for?

Asked 2 years ago by Subtype.

• A:Answer This model does not have a sub type like Envy or Omen. The full model number for this laptop is 15-dy2703dx.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan I get this laptop installed with windows 10 pro instead of W11?

Asked 2 years ago by Saxboy.

• A:Answer This model comes pre-installed with Windows 11 in S mode. For more information on changing your operating system or downgrading to another OS, you can reach out to HP Support or the Best Buy Geek Squad!

  Answered 2 years ago by HP Team

  
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Q: QuestionIs it a 64bit

Asked 2 years ago by Anonymous.

• A:Answer Thank you for the question. The Windows 11 operating system is 64-bit.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes the screen flip under?

Asked 2 years ago by meshrouter.

• A:Answer No it does not.

  Answered 2 years ago by JoanneTVerified Purchase

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