“What went wrong in this computer? http://espanol.bestbuy.com/site/hp-15-series-15-6-refurbished-touch-screen-laptop-amd-a8-series-8gb-memory-750gb-hard-drive-silver/4806000.p?id=1219825714929&skuId=4806000”
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Refurbished products have been previously returned to a manufacturer or vendor for various reasons, then tested for functionality and defects before they are typically repackaged and sold again. Refurbished products may be unused customer returns that are essentially "new" items, or they may be defective products that were returned under warranty, and resold by the manufacturer after repairing the defects and ensuring proper function. Hope this helps!
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