Questions & Answers

Name: HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - Jet Black, Maglia Pattern
Brand: HP
SKU: 6299804
Price: 550.99 USD
Rating: 4.5 (580 reviews)

HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - Jet Black, Maglia Pattern

Model:: 17-BY0021DX; |
SKU:: 6299804

User rating, 4.5 out of 5 stars with 580 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 1-20 of 178 questions

Ask a Question

QuestionBestbuy, please clarify! I have seen so many different replies. Will this be on sale for $399 on-line ? And when? I was told by my store I could order it on-line for $399 this week. Then, I saw BestBuys answer that it can be bought only in-storeonly
Asked 7 years ago by Snickerdoodle.
- Answer Yes, this is the same computer that will be on sale for $399. You should be able to get it both in store and online starting Thanksgiving evening.
  Answered 7 years ago by HP Team
  Answer this question
QuestionSo now you've increased by price by $130? I'm sick of these games! Will buy elsewhere.
Asked 7 years ago by Anonymous.
- Answer I ,too am shocked the price increased $130 after the customer service representative at the store told me it would be $399.99 all this week. So....is it going to be on sale on Black Thursday on-line? It could have been ordered for $399 this week, I was told by my store. But now the price is back up. Disappointing!
  Answered 7 years ago by Snickerdoodle
  Answer this question
QuestionDoes this laptop have a CD/DVD writer?
Asked 7 years ago by Hondo.
- Answer Yes it does! :)
  Answered 7 years ago by HP Team
  Answer this question
Questionspecs say no webcam but HP support says yes in previous question---does it have a built in webcam?
Asked 7 years ago by seabeans.
- Answer We apologize for the discrepancy in information. Yes, this model has an integrated web camera.
  Answered 7 years ago by HP Team
  Answer this question
QuestionIs their capability to add a SSD with the current 1TB hard drive?
Asked 7 years ago by 808geek.
- Answer Yes, you can add an M.2 ssd.
  Answered 7 years ago by HP Team
  Answer this question
QuestionHP Support; Please provide a link to the service manual for this model. It appears the keyboard must be unsnapped from the bottom cover using a pick; and some screws removed from the back. Something else is holding the keyboard stuck to the back cover.
Asked 7 years ago by mmth.
- Answer You have to remove the rubber feet strip but be careful since it can easily break in to. There's 6 screws under the rubber pad that needs to be removed. Why the h does hp put screws under the rubber feet in the 1st place because after it's removed to add more memory or an ssd it never sticks on again. I would NEVER buy a laptop that doesn't have access panels to upgrade memory/ssd since it's a pita to remove the entire back just to perform an upgrade. It's easily damaged if you're not careful.
  Answered 7 years ago by rdmtx
  Answer this question
QuestionI teach online to students in other countries. Does this laptop have a webcam and would it be a good purchase for what I do?
Asked 7 years ago by Teacher.
- Answer Hi, there! I am in the line same work and have found this laptop to be a good fit. The webcam seems a little dark on my end, but I have heard no complaints from my students. It is able to run multiple PDFs, Zoom, Skype, Chrome, and other programs simultaneously with seemingly no issue. Works great! Hope that helps!
  Answered 7 years ago by Kait
  Answer this question
QuestionWhat is the processing speed of this computer? What are the cons and pros. I have had two HPs in the past and the start up is slow slow slow as compared to my Dells and my Lenovos. What is the reason for that?
Asked 7 years ago by CaroleInDFW.
- Answer The i5-7200U processor in this computer has a turbo speed of up to 3.10 GHz. Start up speed varies based on the components inside the computer and the software installed. An i5 processor paired with 8GB of RAM is an excellent configuration. Swapping out the Hard drive for a Solid state drive would provide a tremendous boost in initial load times.
  Answered 7 years ago by HP Team
  Answer this question
QuestionI had this in my cart on Friday, go to buy at $399.00, then unable to purchase and not available at any store I checked in any state on the east coast when informed that's the only way to get it. I have always been a loyal Best Buy customer, not anymore.
Asked 7 years ago by Naynay.
- Answer Next time don't just put it in your cart...BUY IT!!... When it's a great price, they will sell out. Don't blame Best Buy for your procrastination.
  Answered 6 years ago by cahoontzer
  Answer this question
QuestionI understand that this laptop has an m.2 slot to add a SSD drive. Does the M.2 slot use an SATA connection or a NVMe connection?
Asked 7 years ago by kwonster.
- Answer It will use an M.2 NVMe SSD.
  Answered 7 years ago by HP Team
  Answer this question
QuestionWill this laptop be on black friday for sale on Nov 22 at 5 pm becuase it says you can only purchase it store only but its unavailable. Makes no sense and is confusing me.
Asked 7 years ago by Anonymous.
- Answer You can see the full Black Friday ad here: https://www.bestbuy.com/site/black-friday/sale-ad/ Yes, this laptop will be on sale for $130 off :-)
  Answered 7 years ago by HP Team
  Answer this question
QuestionWhat is the maximum ram this can hold?
Asked 7 years ago by Chris.
- Answer 16GB is the maximum amount of RAM.
  Answered 7 years ago by HP Team
  Answer this question
QuestionCan this laptop run games at decent settings like Minecraft or Fortnite?
Asked 7 years ago by Youssef.
- Answer Because this model lacks dedicated graphics, Fortnite might be a bit of a struggle to run at decent settings. You could play Minecraft at decent settings on this model, though.
  Answered 7 years ago by HP Team
  Answer this question
QuestionHow many ports? How many blue ports? What’s the lenght of time of the battery?
Asked 7 years ago by Serge.
- Answer There are 3 USB ports in total. One USB port is 2.0 and two USB ports are 3.0 (blue). The battery has an average life of 8 hours.
  Answered 7 years ago by CommunityAnswer
  Answer this question
QuestionCan you use a bluetooth speaker on this laptop?
Asked 6 years ago by Bluetooth.
- Answer YES YOU CAN.
  Answered 6 years ago by LORA
  Answer this question
QuestionIs this a good choice for using Quick Books and remote access software for a small business? Ty
Asked 6 years ago by PattiG54.
- Answer Mine wouldn't install any of my software. I don't know if it was a Windows 10 update problem or just a bad computer. Everything I tried to install would get to the end of the installation then fail. I gave up and returned the computer.
  Answered 6 years ago by BillB
  Answer this question
QuestionCan you add an SSD, & keep original HDD installed? If so is the additional slot for a SATA SSD or a M.2? Is the 8gb of RAM 2 sticks of 4 or 1 stick of 8? If it is 1 stick of 8GB, is there a slot to add another stick, & what the max capacity 16GB, 24, 32?
Asked 7 years ago by BigB.
- Answer Yes, a lot of disassembly is required to upgrade the drive. It has an M.2 slot. It also comes with 1 8GB stick, you could add up to an additional 8GB.
  Answered 7 years ago by HP Team
  Answer this question
QuestionDoes this laptop have a touchscreen?
Asked 7 years ago by JustWonderin.
- Answer Hi there! Unfortunately no, this model is not enabled for touchscreen capability.
  Answered 7 years ago by HP Team
  Answer this question
QuestionWhat is the max RAM capacity for this laptop? It comes with 8GB memory, but I'm hoping I can upgrade if possible.
Asked 6 years ago by Dany316.
- Answer The max amount of RAM for this model is 16GB.
  Answered 6 years ago by HP Team
  Answer this question
QuestionHow long does the battery last before it needs recharging? Waiting for answer before I buy.
Asked 6 years ago by blacktank2.
- Answer The laptop has been tested to run over 5 hours with fairly heavy use.
  Answered 6 years ago by HP Team
  Answer this question

Showing 1-20 of 178 questions

previous Page
1
2
3
4
5
6
More Pages available
next Page

Questions & Answers

HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - Jet Black, Maglia Pattern

Q: QuestionBestbuy, please clarify! I have seen so many different replies. Will this be on sale for $399 on-line ? And when? I was told by my store I could order it on-line for $399 this week. Then, I saw BestBuys answer that it can be bought only in-storeonly

Q: QuestionSo now you've increased by price by $130? I'm sick of these games! Will buy elsewhere.

Q: QuestionDoes this laptop have a CD/DVD writer?

Q: Questionspecs say no webcam but HP support says yes in previous question---does it have a built in webcam?

Q: QuestionIs their capability to add a SSD with the current 1TB hard drive?

Q: QuestionHP Support; Please provide a link to the service manual for this model. It appears the keyboard must be unsnapped from the bottom cover using a pick; and some screws removed from the back. Something else is holding the keyboard stuck to the back cover.

Q: QuestionI teach online to students in other countries. Does this laptop have a webcam and would it be a good purchase for what I do?

Q: QuestionWhat is the processing speed of this computer? What are the cons and pros. I have had two HPs in the past and the start up is slow slow slow as compared to my Dells and my Lenovos. What is the reason for that?

Q: QuestionI had this in my cart on Friday, go to buy at $399.00, then unable to purchase and not available at any store I checked in any state on the east coast when informed that's the only way to get it. I have always been a loyal Best Buy customer, not anymore.

Q: QuestionI understand that this laptop has an m.2 slot to add a SSD drive. Does the M.2 slot use an SATA connection or a NVMe connection?

Q: QuestionWill this laptop be on black friday for sale on Nov 22 at 5 pm becuase it says you can only purchase it store only but its unavailable. Makes no sense and is confusing me.

Q: QuestionWhat is the maximum ram this can hold?

Q: QuestionCan this laptop run games at decent settings like Minecraft or Fortnite?

Q: QuestionHow many ports? How many blue ports? What’s the lenght of time of the battery?

Q: QuestionCan you use a bluetooth speaker on this laptop?

Q: QuestionIs this a good choice for using Quick Books and remote access software for a small business? Ty

Q: QuestionCan you add an SSD, & keep original HDD installed? If so is the additional slot for a SATA SSD or a M.2? Is the 8gb of RAM 2 sticks of 4 or 1 stick of 8? If it is 1 stick of 8GB, is there a slot to add another stick, & what the max capacity 16GB, 24, 32?

Q: QuestionDoes this laptop have a touchscreen?

Q: QuestionWhat is the max RAM capacity for this laptop? It comes with 8GB memory, but I'm hoping I can upgrade if possible.

Q: QuestionHow long does the battery last before it needs recharging? Waiting for answer before I buy.

QuestionBestbuy, please clarify! I have seen so many different replies. Will this be on sale for $399 on-line ? And when? I was told by my store I could order it on-line for $399 this week. Then, I saw BestBuys answer that it can be bought only in-storeonly

QuestionSo now you've increased by price by $130? I'm sick of these games! Will buy elsewhere.

QuestionDoes this laptop have a CD/DVD writer?

Questionspecs say no webcam but HP support says yes in previous question---does it have a built in webcam?

QuestionIs their capability to add a SSD with the current 1TB hard drive?

QuestionHP Support; Please provide a link to the service manual for this model. It appears the keyboard must be unsnapped from the bottom cover using a pick; and some screws removed from the back. Something else is holding the keyboard stuck to the back cover.

QuestionI teach online to students in other countries. Does this laptop have a webcam and would it be a good purchase for what I do?

QuestionWhat is the processing speed of this computer? What are the cons and pros. I have had two HPs in the past and the start up is slow slow slow as compared to my Dells and my Lenovos. What is the reason for that?

QuestionI had this in my cart on Friday, go to buy at $399.00, then unable to purchase and not available at any store I checked in any state on the east coast when informed that's the only way to get it. I have always been a loyal Best Buy customer, not anymore.

QuestionI understand that this laptop has an m.2 slot to add a SSD drive. Does the M.2 slot use an SATA connection or a NVMe connection?

QuestionWill this laptop be on black friday for sale on Nov 22 at 5 pm becuase it says you can only purchase it store only but its unavailable. Makes no sense and is confusing me.

QuestionWhat is the maximum ram this can hold?

QuestionCan this laptop run games at decent settings like Minecraft or Fortnite?

QuestionHow many ports? How many blue ports? What’s the lenght of time of the battery?

QuestionCan you use a bluetooth speaker on this laptop?

QuestionIs this a good choice for using Quick Books and remote access software for a small business? Ty

QuestionCan you add an SSD, & keep original HDD installed? If so is the additional slot for a SATA SSD or a M.2? Is the 8gb of RAM 2 sticks of 4 or 1 stick of 8? If it is 1 stick of 8GB, is there a slot to add another stick, & what the max capacity 16GB, 24, 32?

QuestionDoes this laptop have a touchscreen?

QuestionWhat is the max RAM capacity for this laptop? It comes with 8GB memory, but I'm hoping I can upgrade if possible.

QuestionHow long does the battery last before it needs recharging? Waiting for answer before I buy.