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You can upgrade the laptop on your own by going to the Microsoft Store (app store) on the laptop and searching for Windows 10 Pro. Or you can have the Geek Squad install it for you. You can reach out to the Geek Squad: 1-800-433-5778 or https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018
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