A:Answer Here are some troubleshooting steps you can try: https://support.hp.com/us-en/document/c01569348#:~:text=If%20the%20mouse%20or%20keyboard,batteries%2C%20manually%20synchronize%20the%20devices.&text=On%20the%20Windows%20desktop%20(not,indicator%20in%20the%20System%20tray. If you need further assistance, visit https://support.hp.com or the Geek Squad at Best Buy.